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Communication in the 21st Century Workplace に戻る

カリフォルニア大学アーバイン校(University of California, Irvine) による Communication in the 21st Century Workplace の受講者のレビューおよびフィードバック



In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.). Upon completing this course, you will be able to: 1. Define communication and its role in the workplace 2. Describe benefits of effective communication in the workplace 3. Identify and explain most common audiences and techniques for communicating with each audience 4. Identify and solve common obstacles to effective communication 5. Summarize the 5 Step Technique and explain its usefulness in communicating with your manager 6. Discuss the best approaches and communication techniques for delivering bad news to your manager 7. Describe ways to make positive connections with your staff. 8. Discuss techniques for deciphering the communication styles of executive managers 9. Discuss techniques for identifying the characteristics and drivers of executive managers 10. Discuss techniques for persuading executive management 11. Identify best practices for working successfully with virtual/remote teams 12. Apply proven techniques for effective conference calls and webinars...



Apr 27, 2020

The content of the course was good. Lectures were effective which iincluded joint discussions. . I especially liked the last statement after every lecture "where ever you maybe have a great time"


Apr 12, 2016

This course is really helpful. I would recommend it to my friend to learn how they can improve their communication skills at workplace and can be a good employee and a great manager.


Communication in the 21st Century Workplace: 101 - 125 / 363 レビュー

by Cristiano B d O

Nov 13, 2017

Excellent course!! I loved this course!!

by ahmed s m y

Jan 30, 2020

Its very good & easy

Thank you coursera.

by Antonio T

Feb 26, 2018

Well structured, clear explanations.


Jun 23, 2020

Very happy to get such a nice curse

by Paromita B

Sep 25, 2020

it tooks a lot of time to pass it

by Incess J B

Jul 26, 2020

Great course! I learned a lot! :)

by John M

May 20, 2017

Very interesting course. thanks

by Rajshree M

May 22, 2020

Learnt q lot about interaction.

by Samanta D

Apr 20, 2020

Very interesting and helpful!!

by Ubirajara A T S

Nov 25, 2015

Very good course, I recommend!

by Dimas S

Jan 24, 2020

Practical and easy to digest!


Apr 03, 2017

Very well organized course...

by Kasika S

Sep 21, 2020

Great , Easy to understand .

by 1801865

Mar 26, 2020

الاتصال كمدير والاتصال كمروس

by Edrisa O J

Jun 19, 2017

Great content and resources.

by Basel T

Sep 01, 2020

informative and educational

by Huy F

Feb 23, 2017

This course is a good one!


Apr 09, 2020

found some good technique

by María d C O R

Jun 28, 2017

Excelente curso, gracias.

by Nhân H N

Dec 09, 2016

This course very usefull!

by Turlea O

May 22, 2016

This course is fantastic!

by Florencio C L J

Sep 14, 2020

Short but comprehensive!

by Burna N

Dec 01, 2018

Fabulous - very useful!!

by Rina N

May 11, 2020

very valuable training.

by Dr. S B

Apr 11, 2020

Productive and precise.