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Communication in the 21st Century Workplace に戻る

カリフォルニア大学アーバイン校(University of California, Irvine) による Communication in the 21st Century Workplace の受講者のレビューおよびフィードバック



In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.). Upon completing this course, you will be able to: 1. Define communication and its role in the workplace 2. Describe benefits of effective communication in the workplace 3. Identify and explain most common audiences and techniques for communicating with each audience 4. Identify and solve common obstacles to effective communication 5. Summarize the 5 Step Technique and explain its usefulness in communicating with your manager 6. Discuss the best approaches and communication techniques for delivering bad news to your manager 7. Describe ways to make positive connections with your staff. 8. Discuss techniques for deciphering the communication styles of executive managers 9. Discuss techniques for identifying the characteristics and drivers of executive managers 10. Discuss techniques for persuading executive management 11. Identify best practices for working successfully with virtual/remote teams 12. Apply proven techniques for effective conference calls and webinars...



Apr 27, 2020

The content of the course was good. Lectures were effective which iincluded joint discussions. . I especially liked the last statement after every lecture "where ever you maybe have a great time"


Apr 12, 2016

This course is really helpful. I would recommend it to my friend to learn how they can improve their communication skills at workplace and can be a good employee and a great manager.


Communication in the 21st Century Workplace: 226 - 250 / 333 レビュー

by Bristi S

Jul 10, 2020

Communication skills r most important of our life in morden technology


Jul 05, 2020

This Course is really helpful to enhance my professional growth.

by Luidgi S

May 27, 2019

Simple and easy practical tips that we can apply in our routine.

by Kaab A

Jun 22, 2019

Very simple course that can be done even in a busy routine.

by Diana V M

Jan 11, 2016

Great course, but really short. Could have more content! :)

by Naitry D

Aug 31, 2019

Please decrease the time to take retest from 8hrs to 2hrs

by Sarah K

Jul 20, 2020

Very instructive and easy to learn. Also illuminating

by Yash

Jun 04, 2020

Really helpful for modern day office environment.

by James O

Jul 11, 2019

It is very difficult to download the videos. Why?

by Balakrishnan P

Apr 24, 2020

PPTs and Study materials can be much better

by Anamika b

Apr 24, 2017

this course is help for the communication

by Ganesh S

Jan 24, 2020

Good Course to Grow and Enrich Ourselves

by Vivek G

Jun 13, 2016

Course is very informative and practical

by Subharnab M

Jun 24, 2016

Simple and nice course ... to the point

by Deepali C

Dec 29, 2015

A very informative course. Thank you.

by Jill J

Mar 06, 2019

Thank you for providing useful tips

by Amran H

Jun 02, 2020

It’s really learnable for everyone

by Alan G H S

Dec 15, 2015

Theoretical, lack of activities.


Jun 05, 2020

This was very helpful course.

by Nishant S

Jun 05, 2020

This was very good course.

by 申洪浩

Sep 30, 2015


by Diljith K

Dec 09, 2016

Simple and nice course

by Hari O P

Jul 13, 2020

NO discussion form!!

by Jan G

Mar 31, 2018

Interesting course.

by Meenakshi N

May 03, 2020

Insightful course.