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Communication in the 21st Century Workplace に戻る

カリフォルニア大学アーバイン校(University of California, Irvine) による Communication in the 21st Century Workplace の受講者のレビューおよびフィードバック



In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.). Upon completing this course, you will be able to: 1. Define communication and its role in the workplace 2. Describe benefits of effective communication in the workplace 3. Identify and explain most common audiences and techniques for communicating with each audience 4. Identify and solve common obstacles to effective communication 5. Summarize the 5 Step Technique and explain its usefulness in communicating with your manager 6. Discuss the best approaches and communication techniques for delivering bad news to your manager 7. Describe ways to make positive connections with your staff. 8. Discuss techniques for deciphering the communication styles of executive managers 9. Discuss techniques for identifying the characteristics and drivers of executive managers 10. Discuss techniques for persuading executive management 11. Identify best practices for working successfully with virtual/remote teams 12. Apply proven techniques for effective conference calls and webinars...



Apr 27, 2020

The content of the course was good. Lectures were effective which iincluded joint discussions. . I especially liked the last statement after every lecture "where ever you maybe have a great time"


Apr 12, 2016

This course is really helpful. I would recommend it to my friend to learn how they can improve their communication skills at workplace and can be a good employee and a great manager.


Communication in the 21st Century Workplace: 51 - 75 / 324 レビュー

by Huelvedra F

Nov 13, 2017

Congratulations to the teachers and all who contributed to this excellent course.

by Łukasz

Oct 18, 2016

Short but well put together with many additional external recources (readings)!

by Deep S

Jun 09, 2020


by usama d

Sep 28, 2018

Really good course with a lot of information for communication at work places.


Apr 23, 2017

After finish this cousre I gainted many usefull knowledge about communication.

by Gagandeep B

Jan 26, 2016

Nicely fine-tuned content -- relevant to multiple settings and spaces of work.


Apr 21, 2020

Communication with peers, Managers and top executives is good classification

by Shailesh K

Nov 27, 2016

I liked it very much, helps to develop personal and corporate communication.

by Badreya A

Apr 08, 2020

learned how to deal with team as well as how to deal with diffecult people

by Charudatta G

Feb 14, 2019

Excellent course. short and to the point and very practical. Thanks a lot.

by Lita M

May 17, 2020

highly recommended to enhance knowledge for leading the team successfully

by Muhammad F

Dec 08, 2019

good, i hope its improve my skill.... in workplace or in my personal life

by Leonardo M

Jul 06, 2020

Great course to resolve communication issues and communicate efectively.

by Shyam K

May 23, 2020

Productive Course, Learnt many things about effective communication

by Daniel S

Jan 27, 2019

Some very useful tips here to make you take a step back and think.

by Chandan P

Mar 28, 2019

Great course to understand Professional communication techniques

by Sarah S

Nov 28, 2016

A wonderful format. Easy to follow and great learning materials.

by Ari B S

Jun 14, 2016

Relevant Information, well documented and easy to understand !!!

by Vikramaditya S K

Apr 20, 2020

A great and helpful course and the faculty was no doubt amazing

by Nicole G

Sep 17, 2015

I enjoyed this class and found the readings to be very helpful

by Yin L

Aug 17, 2015

it really help me to make correct and effective communication.

by Dong T

Oct 15, 2015

It very useful for me, i can apply knowledge in my workplace


Nov 15, 2017

Thank you for the explanation. The teacher is so good!!!.

by Angela P

Oct 07, 2016

Communication and Active listening is so very crucial.


May 13, 2020

excellence presentation and explicit video and audios