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Communication in the 21st Century Workplace に戻る

カリフォルニア大学アーバイン校(University of California, Irvine) による Communication in the 21st Century Workplace の受講者のレビューおよびフィードバック



In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.). Upon completing this course, you will be able to: 1. Define communication and its role in the workplace 2. Describe benefits of effective communication in the workplace 3. Identify and explain most common audiences and techniques for communicating with each audience 4. Identify and solve common obstacles to effective communication 5. Summarize the 5 Step Technique and explain its usefulness in communicating with your manager 6. Discuss the best approaches and communication techniques for delivering bad news to your manager 7. Describe ways to make positive connections with your staff. 8. Discuss techniques for deciphering the communication styles of executive managers 9. Discuss techniques for identifying the characteristics and drivers of executive managers 10. Discuss techniques for persuading executive management 11. Identify best practices for working successfully with virtual/remote teams 12. Apply proven techniques for effective conference calls and webinars...



Apr 27, 2020

The content of the course was good. Lectures were effective which iincluded joint discussions. . I especially liked the last statement after every lecture "where ever you maybe have a great time"


Apr 12, 2016

This course is really helpful. I would recommend it to my friend to learn how they can improve their communication skills at workplace and can be a good employee and a great manager.


Communication in the 21st Century Workplace: 76 - 100 / 329 レビュー


May 13, 2020

excellence presentation and explicit video and audios

by Filomena N d G

Jun 15, 2016

Very well explained and with rich support material.

by Badal C S

Jun 08, 2020

Excellent learning tool of effective communication

by Pepper R

Aug 14, 2017

Great lessons, practical and logically presented.


Jun 08, 2020

Learned a lot. Great Course. Thank you so much.

by Mansoor M

Oct 20, 2015

it was great experience, and very interesting.

by Anand G

Dec 16, 2016

Great course to sharpen communication skills.

by Bruno B

Apr 12, 2016

Simple and direct. Just the way it should be.


Jun 25, 2020

Good course to improve communication skills


May 11, 2020

Wonderful Learning Experience with Coursera


Sep 25, 2017

Very informative and knowledgeable course.

by Benjie L

Jul 04, 2016

hurry up. we need to finish all the course

by Siddaram K

Apr 20, 2016

Thanks for the course. Clear and concise.

by Andrew C K B

Apr 10, 2019

Readings are practical and very detailed

by Cristiano B d O

Nov 13, 2017

Excellent course!! I loved this course!!

by ahmed s m y

Jan 30, 2020

Its very good & easy

Thank you coursera.

by Antonio T

Feb 26, 2018

Well structured, clear explanations.


Jun 23, 2020

Very happy to get such a nice curse

by Incess J B

Jul 26, 2020

Great course! I learned a lot! :)

by John M

May 20, 2017

Very interesting course. thanks

by Rajshree M

May 22, 2020

Learnt q lot about interaction.

by Samanta D

Apr 20, 2020

Very interesting and helpful!!

by Ubirajara A T S

Nov 25, 2015

Very good course, I recommend!

by Dimas S

Jan 24, 2020

Practical and easy to digest!


Apr 03, 2017

Very well organized course...