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Communication in the 21st Century Workplace に戻る

カリフォルニア大学アーバイン校(University of California, Irvine) による Communication in the 21st Century Workplace の受講者のレビューおよびフィードバック



In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.). Upon completing this course, you will be able to: 1. Define communication and its role in the workplace 2. Describe benefits of effective communication in the workplace 3. Identify and explain most common audiences and techniques for communicating with each audience 4. Identify and solve common obstacles to effective communication 5. Summarize the 5 Step Technique and explain its usefulness in communicating with your manager 6. Discuss the best approaches and communication techniques for delivering bad news to your manager 7. Describe ways to make positive connections with your staff. 8. Discuss techniques for deciphering the communication styles of executive managers 9. Discuss techniques for identifying the characteristics and drivers of executive managers 10. Discuss techniques for persuading executive management 11. Identify best practices for working successfully with virtual/remote teams 12. Apply proven techniques for effective conference calls and webinars...



Apr 27, 2020

The content of the course was good. Lectures were effective which iincluded joint discussions. . I especially liked the last statement after every lecture "where ever you maybe have a great time"


Apr 12, 2016

This course is really helpful. I would recommend it to my friend to learn how they can improve their communication skills at workplace and can be a good employee and a great manager.


Communication in the 21st Century Workplace: 126 - 150 / 310 レビュー

by Pritam B

May 20, 2020

Great course

by Aditya A

May 05, 2020

Nice Course.

by zubair k

Mar 26, 2020

Great course

by Frank A

Jan 10, 2020

Great lesson

by S. M G M A

Jun 12, 2019

Nice course.

by Aleksandar C

Jul 28, 2018

Good course!


Jun 23, 2020


by Jignesh J

Jun 23, 2020

Very useful


May 03, 2020

very useful

by Partheepan

Apr 10, 2020

very useful


Apr 07, 2020


by Shyam K

Mar 28, 2020

good course

by Harsh V S

Feb 02, 2020

good course

by Mauy M S

Jul 16, 2016

Ótimo curso

by Кулинич В В

Mar 01, 2016

greate, tnx

by Vũ Đ L

Mar 16, 2016

no comment

by Đinh T L

Jan 14, 2016

Very good!


Jun 30, 2020

Very good

by Flt L G R

Jun 17, 2020


by Aravind R L

Jun 03, 2020


by Chaitanya S T

May 06, 2020


by Deepak P A R

Dec 26, 2018


by Asmaa A

Mar 16, 2017


by sahil b

Jan 06, 2016


by Rodrigo B M J

Oct 26, 2015

Very good