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Communication in the 21st Century Workplace に戻る

カリフォルニア大学アーバイン校(University of California, Irvine) による Communication in the 21st Century Workplace の受講者のレビューおよびフィードバック



In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.). Upon completing this course, you will be able to: 1. Define communication and its role in the workplace 2. Describe benefits of effective communication in the workplace 3. Identify and explain most common audiences and techniques for communicating with each audience 4. Identify and solve common obstacles to effective communication 5. Summarize the 5 Step Technique and explain its usefulness in communicating with your manager 6. Discuss the best approaches and communication techniques for delivering bad news to your manager 7. Describe ways to make positive connections with your staff. 8. Discuss techniques for deciphering the communication styles of executive managers 9. Discuss techniques for identifying the characteristics and drivers of executive managers 10. Discuss techniques for persuading executive management 11. Identify best practices for working successfully with virtual/remote teams 12. Apply proven techniques for effective conference calls and webinars...



Apr 12, 2016

This course is really helpful. I would recommend it to my friend to learn how they can improve their communication skills at workplace and can be a good employee and a great manager.


Feb 01, 2016

The content of the course was good. Lectures were effective. I specially liked the last statement after every lecture "where ever you may be have a great time"


Communication in the 21st Century Workplace: 26 - 50 / 192 レビュー

by María d C O R

Jun 28, 2017

Excelente curso, gracias.

by Joseph D

Apr 08, 2016

Wonderful.. loved it!

by R. A T

Sep 13, 2015

good tips

by Кулинич В В

Mar 01, 2016

greate, tnx

by Suraj S

Oct 17, 2015

I really enjoyed this course.

Very good material and lots of hardwork from our tutor...

by Gagandeep B

Jan 26, 2016

Nicely fine-tuned content -- relevant to multiple settings and spaces of work.

by Łukasz

Oct 18, 2016

Short but well put together with many additional external recources (readings)!

by Nicole G

Sep 17, 2015

I enjoyed this class and found the readings to be very helpful

by Edrisa O J

Jun 19, 2017

Great content and resources.

by Ubirajara A T S

Nov 25, 2015

Very good course, I recommend!

by Rodrigo B M J

Oct 26, 2015

Very good


Apr 23, 2017

After finish this cousre I gainted many usefull knowledge about communication.

by Ari B S

Jun 14, 2016

Relevant Information, well documented and easy to understand !!!

by Barkan S

Oct 20, 2015

great course.. top class collection of articles to help in communication. Most of the knowledge is in the articles then the videos themselves

by Le C D

Nov 05, 2016


by Nhân H N

Dec 09, 2016

This course very usefull!

by Cristiano B d O

Nov 13, 2017

Excellent course!! I loved this course!!

by Huelvedra F

Nov 13, 2017

Congratulations to the teachers and all who contributed to this excellent course.


Sep 25, 2017

Very informative and knowledgeable course.

by Muhammad A A

Nov 14, 2017

Great Course

Thank you


Oct 19, 2016


by Vũ Đ L

Mar 16, 2016

no comment

by Bruno B

Apr 12, 2016

Simple and direct. Just the way it should be.

by Asmaa A

Mar 16, 2017



Apr 03, 2017

Very well organized course...