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Communication in the 21st Century Workplace に戻る

カリフォルニア大学アーバイン校(University of California, Irvine) による Communication in the 21st Century Workplace の受講者のレビューおよびフィードバック



In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.). Upon completing this course, you will be able to: 1. Define communication and its role in the workplace 2. Describe benefits of effective communication in the workplace 3. Identify and explain most common audiences and techniques for communicating with each audience 4. Identify and solve common obstacles to effective communication 5. Summarize the 5 Step Technique and explain its usefulness in communicating with your manager 6. Discuss the best approaches and communication techniques for delivering bad news to your manager 7. Describe ways to make positive connections with your staff. 8. Discuss techniques for deciphering the communication styles of executive managers 9. Discuss techniques for identifying the characteristics and drivers of executive managers 10. Discuss techniques for persuading executive management 11. Identify best practices for working successfully with virtual/remote teams 12. Apply proven techniques for effective conference calls and webinars...



Apr 12, 2016

This course is really helpful. I would recommend it to my friend to learn how they can improve their communication skills at workplace and can be a good employee and a great manager.


Feb 01, 2016

The content of the course was good. Lectures were effective. I specially liked the last statement after every lecture "where ever you may be have a great time"


Communication in the 21st Century Workplace: 126 - 150 / 209 レビュー

by Bernard D V

Jun 09, 2016

Always good to learn how to communicate in an efficient way, even with new technology


Oct 07, 2015

This was a great course. I understood how important listening is in Communication.

by Dustin R

Sep 09, 2015

A great introduction to basic communication theory as it applies to the workplace.

by Githanjali C

Sep 01, 2015

I enjoyed the structure of the modules and the recommended readings were very

by David M R J

Oct 02, 2019

Well put together. Gives tips for handling different personality types.

by Luidgi S

May 27, 2019

Simple and easy practical tips that we can apply in our routine.

by Kaab A

Jun 22, 2019

Very simple course that can be done even in a busy routine.

by Diana V M

Jan 11, 2016

Great course, but really short. Could have more content! :)

by Naitry D

Aug 31, 2019

Please decrease the time to take retest from 8hrs to 2hrs

by James O

Jul 11, 2019

It is very difficult to download the videos. Why?

by Anamika b

Apr 24, 2017

this course is help for the communication

by Ganesh S

Jan 24, 2020

Good Course to Grow and Enrich Ourselves

by Vivek G

Jun 13, 2016

Course is very informative and practical

by Subharnab M

Jun 24, 2016

Simple and nice course ... to the point

by Deepali C

Dec 29, 2015

A very informative course. Thank you.

by Jill J

Mar 06, 2019

Thank you for providing useful tips

by Alan G H S

Dec 15, 2015

Theoretical, lack of activities.

by 申洪浩

Sep 30, 2015


by Diljith K

Dec 09, 2016

Simple and nice course

by Jan G

Mar 31, 2018

Interesting course.

by Ecila A

Aug 12, 2019

Practical lectures

by Gilles R B

Aug 18, 2015

Interesting course

by Indranil M

Nov 30, 2018

Very imformative.

by Cedric E N

Dec 17, 2019

very infomative


Oct 26, 2015

It was GOOD !!!