In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.).
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COMMUNICATION IN THE 21ST CENTURY WORKPLACE からの人気レビュー
This course is really helpful. I would recommend it to my friend to learn how they can improve their communication skills at workplace and can be a good employee and a great manager.
More interviews were few real-life scenarios are discussed will be useful. Patricia is one of the most expressive tutors on Coursera and her energy & enthusiasm is infectious.
I enjoyed this course. I used it for personal development. It gave great tools and information to think about as a middle manager and how to properly communicate with
The study material is great and the extra reading material very useful, in general a great course. In my opinion some of the answers in the quiz tests are debatable.
Good course. It will help both managers as well as direct reports to find a common interface for better communication, and more efficient business relationships.
The content of the course was good. Lectures were effective. I specially liked the last statement after every lecture "where ever you may be have a great time"
Useful course for middle and senior managers. Helps with different perspectives and practical tips to be more effective at this. Highly recommended. Thanks!
I love this course, its very helpful and practical. I also like how the course is short and get to the point.\n\nThank you very much .\n\nNatalie :)
Great course with relevant concepts. Would have given 5 stars, but there were some sites i could not access without paying extra for a subscription.
Really well designed course, with lot of examples from world-class games. This course was very useful for my work, as I work in gaming industry.
I never knew there was so much more to learn in communication, I'm excited about my new knowledge and can't wait to share it with my trainees!
Great Course, really discusses how to communicate effectively in todays business environment at any level and how to choose best platform too.
great course.. top class collection of articles to help in communication. Most of the knowledge is in the articles then the videos themselves
The overall information was great, however Melani, one of the instructors videos was not engaging, it seemed so staged and read all the way.
I find that course very beneficial, especially in highlighting the shortcomings I had with communication and showing how to deal with them.
The course has given me valuable information and insight. The teacher is articulate, thorough and the information is easy to understand.
Overall a good class but the required reading links could use some help as they didn't always seem to cover the videos of that section.
Sound information. Would have liked more verbal communication regarding communication styles. Maybe some role playing scenarios.
Great lectures, the only problem is I could not find the entrance of forum. I want to discuss some topics with other learners.
A lot of reading, but the course is pretty thorough. The quizzes are mostly just regurgitating information from the readings.