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100%オンライン

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約29時間で修了

推奨:4 weeks of study, 6-8 hours/week...

英語

字幕:英語

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Lean Six SigmaProcess ImprovementSix SigmaAnalysis Of Variance (ANOVA)

次における6の3コース

100%オンライン

自分のスケジュールですぐに学習を始めてください。

柔軟性のある期限

スケジュールに従って期限をリセットします。

約29時間で修了

推奨:4 weeks of study, 6-8 hours/week...

英語

字幕:英語

シラバス - 本コースの学習内容

1
6時間で修了

Course Orientation & Module 1 Operations Strategy & Disruptive Innovation

In this module, after introducing the concept of operations strategy, we specifically investigate different levels of strategy, including operations strategy, and how the different types of strategy are intertwined and must be aligned for the company to be successful. We will explain how operations strategy is formulated using a five-step process. You will learn key terms such as order qualifiers, which are the minimum must-have attributes that companies need to provide to the customers, and order winners, which allow the company to win customers. You will learn the concept of strategic focus and the need for strategic trade-offs. You will also learn the competing theory of cumulative capabilities and a way to reconcile the two.

...
15件のビデオ (合計163分), 8 readings, 2 quizzes
15件のビデオ
Meet Professor Udatta Palekar5 分
Lecture 1-1.1 Operations Strategy (Part 1)9 分
Lecture 1-1.2 Operations Strategy (Part 2)12 分
Lecture 1-1.3 Operations Strategy (Part 3)12 分
Lecture 1-2.1 Designing Operations Strategy (Part 1)13 分
Lecture 1-2.2 Designing Operations Strategy (Part 2)17 分
Lecture 1-2.3 Designing Operations Strategy (Part 3)11 分
Lecture 1-2.4 Operations Strategy - Amazon Example [sidebar] (Optional)4 分
Lecture 1-3.1 Strategic Trade-offs (Part 1)12 分
Lecture 1-3.2 Strategic Trade-offs (Part 2)14 分
Lecture 1-4.1 Disruptive Innovation (Part 1)8 分
Lecture 1-4.2 Disruptive Innovation (Part 2)13 分
Lecture 1-4.3 Disruptive Innovation [sidebar] (Optional)12 分
Lecture 1- 4 Disruptive Innovation9 分
8件の学習用教材
Syllabus30 分
Glossary20 分
Brand Descriptions20 分
About this Course: Ratings and Reviews10 分
About the Discussion Forums10 分
Updating Your Profile10 分
Module 1 Overview20 分
Module 1 Readings45 分
2の練習問題
Orientation Quiz10 分
Module 1 Quiz30 分
2
4時間で修了

Module 2: Service Operations Management

In this module, we will learn how service quality is the result of a customer’s journey before, during, and after a service experience, and how a customer’s expectations, experience, and the gap between the two affect a customer’s satisfaction. We will analyze this satisfaction gap to understand why it may arise due to misalignments between the customers’ and service providers’ understanding of the customer need. We will then learn about the five dimensions of service quality used by a popular measurement technique called SERVQUAL to measure service quality. Next, we will discuss how service failures arise and ways to recover from such failures.Finally, we will see how service operations are being disrupted by new technologies and new business models.

...
12件のビデオ (合計169分), 2 readings, 1 quiz
12件のビデオ
Lecture 2-1.2 Importance of Services (Part 2)10 分
Lecture 2-1.3 Importance of Services (Part 3)11 分
Lecture 2-2.1 Why are Services Different (Part 1)17 分
Lecture 2-2.2 Why are Services Different (Part 2)13 分
Lecture 2-3.1 Service Quality (Part 1)15 分
Lecture 2-3.2 Service Quality (Part 2)11 分
Lecture 2-3.3 Service Quality (Part 3)13 分
Lecture 2-3.4 Service Recovery Methods [sidebar] (Optional)8 分
Lecture 2-4.1 Disruptive Service Operations (Part 1)20 分
Lecture 2-4.2 Disruptive Service Operations (Part 2)19 分
Lecture 2-4.3 Disruptive Service Operations (Part 3)15 分
2件の学習用教材
Module 2 Overview20 分
Module 2 Readings30 分
1の練習問題
Module 2 Quiz
3
6時間で修了

Module 3: Quality Management

In Module 3, we will learn about common and special-cause variations and the role of statistical control charts in identifying them. We will focus on three common control charts, the p-chart, the c-chart, and the Xbar-R chart. We will learn when each type of chart is used, and how they are constructed and interpreted. Using statistical methods, we will learn to recognize if processes are capable of meeting customer specifications. Finally, we will consider how newly emerging technologies are making it possible to extensively and routinely use the techniques of statistical process control.

...
12件のビデオ (合計151分), 3 readings, 3 quizzes
12件のビデオ
Lecture 3-1.2 Evolution of Quality Management (Part 2)9 分
Lecture 3-2.1 Statistical Process Control (Part 1)17 分
Lecture 3-2.2 Statistical Process Control (Part 2)10 分
Lecture 3-2.3 Statistical Process Control (Part 3)19 分
Lecture 3-2.4 Statistical Process Control (Part 4)21 分
Lecture 3-2.5 Statistical Process Control (Part 5)15 分
Lecture 3-3 New Opportunities14 分
Lecture 3-4.1 Descriptive Analytics7 分
Lecture 3-4.2 Predictive Analytics3 分
Lecture 3-4.3 Prescriptive Analytics5 分
Lecture 3-4.4 Examples of Analytics and Quality10 分
3件の学習用教材
Module 3 Overview20 分
Module 3 Readings10 分
Solutions to Peer Review Assignment Questions20 分
2の練習問題
Module 3 Quiz30 分
Need the Solutions to Mod 3 Peer Review Assignment5 分
4
3時間で修了

Module 4: Digitization and Operations Management

This module starts with the four stages of industrialization and mainly discusses the fourth stage of digitization. You will learn how digitization is making its mark on three core function of supply chain management, and how enabling technologies such as Cloud Computing and Big Data Analytics can disrupt or enhance operations. Then, we will discuss digital platforms and its features relative to a traditional view of supply chains. Grounded in transaction cost economics theory, digital platforms are changing make-buy decisions of firms. This module concludes with the emerging concept of a digital factory where key drivers and elements of digital factory are laid out. New key technologies are introduced and real-world examples of their use are presented to show how the goals of lean management and six-sigma are being realized.

...
7件のビデオ (合計93分), 2 readings, 1 quiz
7件のビデオ
Lecture 4-2.1 Digital Platforms for Operations (Part 1)15 分
Lecture 4-2.2 Digital Platforms for Operations (Part 2)16 分
Lecture 4-2.3 Digital Platform Examples6 分
Lecture 4-3.1 The Digital Factory (Part 1)12 分
Lecture 4-3.2 The Digital Factory (Part 2)12 分
Lecture 4-3.3 Impact of Digital Factories13 分
2件の学習用教材
Module 4 Overview20 分
Module 4 Readings30 分
1の練習問題
Module 4 Quiz30 分
4.5
85件のレビューChevron Right

43%

コース終了後に新しいキャリアをスタートした

45%

コースが具体的なキャリアアップにつながった

25%

昇給や昇進につながった

Operations Management: Strategy and Quality Management for the Digital Age からの人気レビュー

by GAOct 2nd 2017

Great course . Thanks Gopi Sir for this wonderful presentation . Anova and regression concepts - were not completely clear,, rest all concepts were very clear and concise.

by ASMay 16th 2017

This kind of quality and depth is what courses on Coursera should strive for.\n\nGopesh is extremely knowledgeable and likable; really enjoyed the learning opportunity!

講師

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Udatta Palekar

Associate Professor
Business Administration

修士号の取得を目指しましょう

この コース は イリノイ大学アーバナ・シャンペーン校(University of Illinois at Urbana-Champaign) の100%オンラインの Master of Business Administration (iMBA) の一部です。 プログラムのすべてで認定されれば、それらのコースが学位学習に加算されます。

イリノイ大学アーバナ・シャンペーン校(University of Illinois at Urbana-Champaign)について

The University of Illinois at Urbana-Champaign is a world leader in research, teaching and public engagement, distinguished by the breadth of its programs, broad academic excellence, and internationally renowned faculty and alumni. Illinois serves the world by creating knowledge, preparing students for lives of impact, and finding solutions to critical societal needs. ...

Value Chain Managementの専門講座について

The purpose of organizations is to produce and deliver goods and services of value to customers while generating a surplus for owners. Value chain management focuses on understanding what different customers value, measuring inputs and outputs to assess value, and generating higher value for customers and greater surplus for organizations. In this Specialization, you will gain competencies that are critical for managers in any functional area. You will learn to create, model, analyze, and maximize value in accounting, operations, and marketing. This Specialization is part of the University of Illinois iMBA Program. Each course fulfills a portion of the requirements for a University of Illinois course that can earn you college credit. When you complete the Value Chain Management Specialization, you will: · Understand how to apply a financial perspective of accounting for costs, understand how financial and non-financial accounting information facilitates strategic performance measurement, and integrate this information to continuously improve strategy. · Understand the role of operations management and process improvement, synthesize information to make decisions for organizational initiatives, and apply analytical techniques for tactical operations and process improvement decisions. · Understand how marketing works in the business world and how various marketing elements interact to create value for consumers and ultimately maximize value for your organization....
Value Chain Management

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