Hello, dear friends, and welcome to our course, basic skills in constructive communication. This course consists of six parts. Part 1 is, what is constructive communication? But before we start having a closer look at the question, what is constructive communication about, let's have a look at six dimensions of human beings. First of all, there's our body, the physical carrier of ourselves; our soul, our personality, our spirit, our thoughts, of feelings, even our actions. That's dimension number 1, our body. Then dimension number 2, our heart, meaning, our emotions. Why is that important? Because first of all, we are rather emotional beings than rational beings. Emotions are simply faster than thought. That's why dimension number 2 is heart, emotions. Only then we come up with dimension number 3, our mind, our thoughts, our ratio, our consciousness. This is what we apply when we think through our actions or our reactions when we makeup plans, or even when we try to regulate our emotions, get ourselves back into emotional balance or get ourselves emotionalized. We may use our mind in order to think of how to do that. Let's have a look at dimension number 4, which is our guts. In English we say gut feeling, in Germany we say bauchgefühl. But this is our intuition, our so-called inner voice. By the way, dear friends, in case of contradiction between what your mind suggests you to do and your gut, your inner voice, suggest you to do, I recommend you to think twice and rather listen to what your inner voice suggest you to do than what your mind suggest you to do. What is dimension number 5 about? It's our values that we consciously defined for ourselves, that help us to orientate ourselves in the world, to make right decisions in each and every situation that help us to define for ourselves what is wrong and what is right. What's the right action to take, what's wrong action to take? What's the right decision to make and the wrong decision to make? What about dimension number 6? Well, this is actually about communication because we live, first of all, in a social world. We live in a world that surround us with people, family members, friends, colleagues, people in common places and public places. So we are constantly surrounded by people, that's why communication matters that much. One more point, dear friends is, communication constantly happens. That makes it a subject that we usually do not pay too much attention to it because we do it every day, every time, many times every day. Most likely we would regard ourself specialist in communication, but that is far not the case. So that's why we still not having a closer look at what communication is in general. Here we have at least two different definitions. The first one is an old one, it's the transfer of information from one subject to the other. Just information, no feelings, no relationship. We have a second definition, which I prefer, which is communication as a process in which people try to create common understanding based on which they can formulate common goals. They can consciously join their efforts in order to achieve those goals. They can consciously agree on what actions to take, what way to go in order to make the world, for example, a better place. So that is what communication is about. Now, when we have a look around, we may find that in most of the cases, communication does not create this common understanding, does not help us to define common goals, and does not really help us to join our actions, to coordinate our actions in order to achieve a common goal. That's why in our next video, we will cover three different types of communication. But for now, thank you very much for your attention. See you later.