[MUSIC PLAYING] SPEAKER: Finally, let's talk about some complexities that you may encounter with context and how you can address those. We all have to recognize that this pandemic is ongoing, and it's a dynamic situation. So there are going to be difficulties related explicitly to this context, and there are going to be difficulties that are happening because this is a pandemic. One example is that tests may be difficult to get. Another example is that your local protocols for contact tracing may change, and they may change quickly. So this is something to keep in mind. Another common issue related to context could be when cases or contacts tell you that they're unable to quarantine or isolate themselves. And this could be, just for example, when contacts have new people coming into their homes. Maybe they're having roommate problems, or they're not in control of who comes and goes in the place where they live. Another example could be cases or contacts that have children that they need to care for, and there's no one else who can do this job. And again, we're not going to go through all of the possible problems you can have with context, but some best practices are these. So you should try as much as possible to identify and communicate community resources that may be available for cases or contacts to help them navigate some of these issues. For example, in some places, people who cannot isolate themselves or quarantine at home may have the option of moving to alternative housing during that time. This is going to really depend on where you are and what resources are available, but just make sure you know what's available to help people out. Also, your role should always be to brainstorm with the case or the contact potential solutions to their problem. They're going to have information about their particular situation that you'll never have. So it's important to work with them to find solutions, solutions that will work. And again, always follow your local protocol, and don't ever hesitate to contact your supervisor if you need help. So let's go through a specific example of an issue and how you might solve it. So let's say you call the contact, and they're symptomatic, and they're demanding a test. They're scared and they're afraid that they may have COVID-19. So first, you would want to brainstorm solutions with them. You'd want to check and see if testing is recommended based on your local protocol and the risk group that this person may be in. Sometimes whether or not you're able to access a test can depend on signs and symptoms or other underlying medical conditions that you have. So you'll need to know what your local protocol says. You may also suggest that they contact their personal physician because ultimately their care provider may be in a better position to determine whether or not they need a test and whether or not they can get one. You want to be sure and communicate to them what the high risk symptoms are and when they should seek care so that they can feel confident of when they need to access emergency medical care for their own health. Of course, if possible, it's great to be able to point them to a drive-through or other clinic where they can easily go get a test. But again, this may not be available in all communities.