4.1.1: When Things Go Wrong

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5 (25 件の評価)
  • 5 stars
    96%
  • 4 stars
    4%
DH

Oct 03, 2018

great. minor complaint that the cut scene music is annoying and jarring, especially at the end with the Univ. of ILL logo slapping on the metal sounds.

AB

Mar 08, 2017

It's one of the best courses on this topic! Very well structured and interesting with concrete steps and recommendations.

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Week 4: When Things Go Wrong
Despite your best efforts, sometimes problems can’t be avoided. Learn an effective strategy for apologizing, and how to engage in disputes professionally.

講師

  • C. K. Gunsalus

    C. K. Gunsalus

    Director of the National Center for Professional and Research Ethics (NCPRE), Professor Emerita of Business, and Research Professor at the Coordinated Science Laboratory

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