Analyze NPS Survey Data in Google Sheets

4.6
14件の評価
提供:
Coursera Project Network
この無料ガイド付きプロジェクトでは、次のことを行います。

Examine the NPS calculation and the how it measures promotion and loyalty.

Conduct a Net Promoter Score Analysis.

Report NPS results with a visualization, identify insights, and consider next steps.

この実践的な経験を面接でアピールする

Clock2 hours
Intermediate中級
Cloudダウンロード不要
Video分割画面ビデオ
Comment Dots英語
Laptopデスクトップのみ

What if there was a metric that could drive insights into how to keep customers and translate their loyalty into positive word-of-mouth? Of course, we’d leverage that metric to mine insights from customer experience survey data. In this project, you will explore the metric that offers these actionable insights, Net Promoter Score or NPS is the customer experience metric that reports the state of customer loyalty and whether-or-not they will naturally act as a brand ambassador. Net Promoter Score metrics are collected in all environments from the business location to the web. They are also collected in a variety of frequencies. Transactional NPS occurs immediately following a service or product purchase and relational NPS is measured less frequently capturing the customer’s overall brand perception. You will examine the NPS metric in this project by conducting a Net Promoter Score analysis and creating a visualization to quickly report your findings in Google Sheets. By the end of this project, you will be able to confidently analyze Net Promoter Score survey data and report your findings to a professional audience using any spreadsheet software. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

必要事項

Some familiarity with spreadsheet software is helpful, but not required.

あなたが開発するスキル

Survey MethodologyMining Insights from SurveysNet Promoter Score AnalysisLeveraging NPSBusiness Intelligence

ステップバイステップで学習します

ワークエリアを使用した分割画面で再生するビデオでは、講師がこれらの手順を説明します。

  1. Identify customer experience metrics and the future customer behaviors NPS metrics suggest.

  2. Calculate NPS with its trademarked formula.

  3. Identify use cases for collection of NPS data and tactics to attain the best response rate.

  4. Access Google Sheets, import survey data, and analyze NPS.

  5. Create a Net Promoter Score visualization and report the NPS metric.

ガイド付きプロジェクトの仕組み

ワークスペースは、ブラウザに完全にロードされたクラウドデスクトップですので、ダウンロードは不要です

分割画面のビデオで、講師が手順ごとにガイドします

レビュー

ANALYZE NPS SURVEY DATA IN GOOGLE SHEETS からの人気レビュー

すべてのレビューを見る

よくある質問

よくある質問

さらに質問がある場合は、受講者向けヘルプセンターにアクセスしてください。