Create a Customer Satisfaction Survey in Qualtrics

提供:
Coursera Project Network
この無料ガイド付きプロジェクトでは、次のことを行います。

Develop a Deeper Understanding of the Importance of Studying Customer Satisfaction.

Create and Edit a Customer Satisfaction Survey Template in Qualtrics.

Finalize and Be Ready to Distribute the Customer Satisfaction Survey.

この実践的な経験を面接でアピールする

Clock2 Hours
Beginner初心者向け
Cloudダウンロード不要
Video分割画面ビデオ
Comment Dots英語
Laptopデスクトップのみ

By the end of this project, you will discover how to create a basic Customer Satisfaction survey in Qualtrics. This type of study will help your business more accurately understand how customers in various segments feel about your business or a particular product or service. These studies can be very important to an organization because they can help you gauge an overall level of satisfaction with your business or with the purchase of one of your products or service lines. In this type of research, it can actually prove just as beneficial to gain insights from those customers that are unhappy with certain aspects of the organization as it can be to identify those customers that are truly satisfied. Identifying levels of dissatisfaction early and often can help organizations continue to capitalize on areas of success, but more importantly, allow them to rectify any major issues prior to those issues becoming truly detrimental to the brand. Upon completing this project, you will be able to deepen your understanding of customer research studies and design a basic Customer Satisfaction survey in Qualtrics. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

必要事項

No background necessary.

あなたが開発するスキル

  • Market Research
  • Advertising
  • Public Relations
  • Branding

ステップバイステップで学習します

ワークエリアを使用した分割画面で再生するビデオでは、講師がこれらの手順を説明します。

  1. Understand the advantage of Customer Satisfaction surveys and create a free Qualtrics account.

  2. Choose a survey template and navigate the landing page.

  3. Format the Customer Satisfaction survey.

  4. Draft survey questions/answer choices and personalize the template to fit company objectives.

  5. Survey finalization and distribution.

ガイド付きプロジェクトの仕組み

ワークスペースは、ブラウザに完全にロードされたクラウドデスクトップですので、ダウンロードは不要です

分割画面のビデオで、講師が手順ごとにガイドします

よくある質問

よくある質問

さらに質問がある場合は、受講者ヘルプセンターにアクセスしてください。