Create a Customer Service Survey in Microsoft Forms

提供:
Coursera Project Network
このガイド付きプロジェクトでは、次のことを行います。

Prepare to create your customer service survey in Microsoft Forms.

Create basic and advanced question types.

Finalize, send, and interpret the survey.

Clock1.5 hours
Beginner初級
Cloudダウンロード不要
Video分割画面ビデオ
Comment Dots英語
Laptopデスクトップのみ

Customer service surveys are often used by businesses to gain insights into how their customers perceive their business, service, or product. Microsoft Forms is a free online program that offers all of the tools needed to create and disseminate professional, high-quality surveys. Customer Service Surveys can be sent out to an audience in numerous ways, and the responses can be invaluable resources to business owners and managers to make important business decisions. Learners in this guided project will learn how to prepare for creating a customer service survey by outlining goals and an audience. Then, they will learn how to create all of the basic and advanced question types offered by Microsoft Forms to gather a variety of information from customers. Learners will then discover how to finalize and send the survey, and finally how to interpret the responses they receive.

あなたが開発するスキル

  • Marketing
  • Customer Experience
  • Market Research
  • Customer Satisfaction
  • User Research

ステップバイステップで学習します

ワークエリアを使用した分割画面で再生するビデオでは、講師がこれらの手順を説明します。

  1. Prepare to Create a Survey in Forms

  2. Create Basic Question Types: Choice, Type, Rating, Date

  3. Create Advanced Question Types: Ranking, Likert, Net Promoter Score

  4. Finalize and Send the Survey

  5. Interpret Survey Responses

ガイド付きプロジェクトの仕組み

ワークスペースは、ブラウザに完全にロードされたクラウドデスクトップですので、ダウンロードは不要です

分割画面のビデオで、講師が手順ごとにガイドします

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