Customer Journey Maps with IoT Touchpoints in Miro

提供:
Coursera Project Network
このガイド付きプロジェクトでは、次のことを行います。

Understand the purpose of customer journey maps and how they support the User Experience (UX).

Understand the components of customer journey maps and identify use cases for them.

Flesh out the project scenario in a customer journey map, identify IoT touchpoints, and consider next steps in Miro.

Clock2 hours
Intermediate中級
Cloudダウンロード不要
Video分割画面ビデオ
Comment Dots英語
Laptopデスクトップのみ

By the end of this project, you will be able to create a customer journey map that includes touchpoints from the internet (IoT). When customer journey maps include IoT touchpoints, they enable businesses to understand the holistic customer experience by considering their user experience (UX) and when user interface (UX) design may influence that experience. To identify IoT touchpoints with customer journey maps, you will gain hands-on experience applying design thinking, user interface knowledge, and context from each step of the customer journey in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

あなたが開発するスキル

Customer Relationship Management (CRM)User Experience Design (UXD)Target Customer PersonasCustomer Journey MappingUser Interface (UI) Design

ステップバイステップで学習します

ワークエリアを使用した分割画面で再生するビデオでは、講師がこれらの手順を説明します。

  1. Review the value of customer journey mapping, the fundamentals of User Interface (UI) design, and how both support the User Experience (UX).

  2. Identify components of customer journey maps and consider the benefits of mapping the customer journey.

  3. Visualize the Internet of Things (IoT) and the customer journey and explore journey maps in Miro.

  4. Explore the templates and tools available and begin designing the customer journey map in Miro.

  5. Apply knowledge of the customer journey to the project scenario, identify IoT touchpoints, and consider next steps in Miro.

ガイド付きプロジェクトの仕組み

ワークスペースは、ブラウザに完全にロードされたクラウドデスクトップですので、ダウンロードは不要です

分割画面のビデオで、講師が手順ごとにガイドします

よくある質問

よくある質問

さらに質問がある場合は、受講者向けヘルプセンターにアクセスしてください。