This course provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained over the previous courses in the program to a hands-on project that allows you to demonstrate the skills you’ve learned in each course.
Preparing for Your Retail Customer Service Role
Preparing for Your Retail Customer Service Role
This course is part of CVS Health Retail Customer Service Professional Certificate
Taught in English
Some content may not be translated
Instructor: Cory McLaren
Included with 
Course
Gain insight into a topic and learn the fundamentals
Beginner level
Recommended experience
5 hours (approximately)
Flexible schedule
Learn at your own pace
Skills you'll gain
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
1 quiz
Course
Gain insight into a topic and learn the fundamentals
Beginner level
Recommended experience
5 hours (approximately)
Flexible schedule
Learn at your own pace
See how employees at top companies are mastering in-demand skills
Build your Business Essentials expertise
This course is part of the CVS Health Retail Customer Service Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from CVS Health
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV
Share it on social media and in your performance review
There are 2 modules in this course
This week you learn about the hiring process for a customer service position as well as how to find jobs to apply for. You also learn how to create a resume and how to prepare for your job interview.
What's included
15 videos7 readings1 quiz1 discussion prompt
This week you apply all the skills you have learned throughout the entire program to a project involving real-world scenarios.
What's included
2 videos1 reading1 peer review
Instructor
Offered by
Recommended if you're interested in Business Essentials
CVS Health
Arizona State University
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Frequently asked questions
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
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