This course provides the essential skills and knowledge that you as a supervisor will need to understand and communicate effectively with employees and customers from a wide variety of backgrounds. At its conclusion, you will be able to:
提供：
ICPM認定スーパーバイザー プロフェッショナル認定Institute of Certified Professional Managersこのコースについて
40,529 最近の表示
共有できる証明書
修了時に証明書を取得
100%オンライン
自分のスケジュールですぐに学習を始めてください。
次における3の1コース
柔軟性のある期限
スケジュールに従って期限をリセットします。
初級レベル
To be successful in this course you should have a high school diploma or its equivalent and at least three years of work experience.
約10時間で修了
英語
字幕：フランス語, ポルトガル語（ヨーロッパ）, ロシア語, 英語, スペイン語
学習内容
Explain the unique role of supervisors in building a work environment that balances organizational goals with the rights of employees.
Explain how supervisors can communicate effectively with individuals and groups by choosing appropriate methods and media for each given situation.
Explain why diversity is crucial to organizational success and apply best practices to ensure that all workers are treated fairly and respectfully.
Explain the role of supervisors in creating a strong customer service culture and why it is crucial to customer retention.
習得するスキル
Building a customer service cultureActive ListeningCommunicationHolding effective meetingsUnderstanding diverse others
共有できる証明書
修了時に証明書を取得
100%オンライン
自分のスケジュールですぐに学習を始めてください。
次における3の1コース
柔軟性のある期限
スケジュールに従って期限をリセットします。
初級レベル
To be successful in this course you should have a high school diploma or its equivalent and at least three years of work experience.
約10時間で修了
英語
字幕：フランス語, ポルトガル語（ヨーロッパ）, ロシア語, 英語, スペイン語
提供：
Institute of Certified Professional Managers
シラバス - 本コースの学習内容
2時間で修了
Creating a Positive Workplace
In this module you will learn and apply knowledge and skills with respect to the supervisor’s position and its unique role in building a work environment that balances organizational goals with the rights and needs of its employees. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
2時間で修了
7件のビデオ （合計35分）, 2 学習用教材, 2 個のテスト
7件のビデオ
Welcome to Modern Supervisor Skills2 分
What is Management5 分
What are Supervisors?5 分
Becoming a Supervisor5 分
Judging Supervisory Performance4 分
Handling Pressure5 分
2件の学習用教材
Basic Principles of Management15 分
Working Remotely During COVID-19: Your Mental Health and Well-being30 分
2の練習問題
Creating a Positive Workplace30 分
Creating a Positive Workplace30 分
2時間で修了
Becoming Customer-Centric
In this module you will learn and apply skills that supervisors can use to build an organization that is dedicated to meeting customer needs, and why supervisors play a key role in the process of becoming customer-centric. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
2時間で修了
8件のビデオ （合計39分）
8件のビデオ
Building a Customer Service Environment6 分
Building a Service Culture4 分
Service Philosophy and Mission4 分
Service Breakdowns4 分
Dealing with Difficult Customers4 分
Customer Defection5 分
Preventing Dissatisfaction3 分
2の練習問題
Becoming Customer-Centric30 分
Becoming Customer-Centric30 分
2時間で修了
Effective Employee Communication
In this module you will develop an understanding of the importance of communication to working with employees and performing the key managerial tasks of planning, organizing, staffing, leading and controlling. In addition you will learn skills for communicating and listening more effectively and provide feedback to employees that helps improve performance. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
2時間で修了
8件のビデオ （合計43分）
8件のビデオ
Giving and Receiving Feedback4 分
Spoken Communication6 分
Written Communication4 分
Spoken Group Communication 6 分
Written Group Communication5 分
Nonverbal Communication5 分
Getting Your Message Across6 分
2の練習問題
Employee Communication30 分
Employee Communication30 分
2時間で修了
Managing a Diverse Workforce
At the conclusion of this module you will understand diversity in the workplace and how diversity benefits organizations. In addition you will learn about major employment laws concerning the treatment of diverse individuals at work, including the treatment of women and sexual harassment in the workplace. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
2時間で修了
5件のビデオ （合計31分）, 1 学習用教材, 2 個のテスト
5件のビデオ
Legal Basis of Diversity6 分
Women in the Workplace5 分
Sexual Harassment6 分
Generational Differences6 分
1件の学習用教材
Sexual Harassment Terminology10 分
2の練習問題
Managing Diversity30 分
Managing Diversity30 分
レビュー
MODERN SUPERVISOR SKILLS からの人気レビュー
GGにより2021年1月19日
Great course to offer on coursera with flexible terms of study and adequate materials to equip students to pass their assignments, earn a certificate and build on their career.
RMにより2020年11月29日
This course is very informative and very well put together, I highly recommend it and will be advising all my friends to take this course.
FMにより2020年12月4日
Everything was very educational. Briefly concise and easy to understand. It was an amazing learning experience. Thank you.
NRにより2021年1月2日
This is a challenging course. It is very informative and there is soo much to grasp in a short space of time.
ICPM認定スーパーバイザー プロフェッショナル認定について
Pursue better job opportunities and prove your knowledge and skills confidently with the Certified Supervisor Professional Certificate. Through the Certified Supervisor Professional Certificate you will acquire the supervision skills you need to become an efficient, effective supervisor. Plus, you'll be able to apply what you learn in the real world, immediately to help you advance in your career.
よくある質問
いつ講座や課題にアクセスできるようになりますか？
この修了証をサブスクライブすると何を行うことができるようになりますか？
Do I need management or supervisory experience to take this course?
Do I need any special software?
さらに質問がある場合は、受講者向けヘルプセンターにアクセスしてください。
