- Technical Support
- Customer Support
- Health Information Technology
- Telemedicine
- Electronic Health Records
Healthcare IT Support専門講座
Launch Your Career in Healthcare IT Support. Get a behind-the-scenes glimpse into the growing field of Healthcare IT support!
提供:
習得するスキル
この専門講座について
応用学習プロジェクト
At the end of each course, you’ll be given a series of case prompts that mimic actual problems health IT support specialists might be tasked with addressing. You’ll have an opportunity to demonstrate what you’ve learned in resolving problems. Learning the language of healthcare and health IT can be difficult for those not from clinical backgrounds. We'll reinforce for you the definitions and terms that you can expect to hear when fielding phone calls and troubleshooting matters for patients, prescribers and other personnel.
経験は不要です。
経験は不要です。
専門講座の仕組み
コースを受講しましょう。
Courseraの専門講座は、一連のコース群であり、技術を身に付ける手助けとなります。開始するには、専門講座に直接登録するか、コースを確認して受講したいコースを選択してください。専門講座の一部であるコースにサブスクライブすると、自動的にすべての専門講座にサブスクライブされます。1つのコースを修了するだけでも結構です。いつでも、学習を一時停止したり、サブスクリプションを終了することができます。コースの登録状況や進捗を追跡するには、受講生のダッシュボードにアクセスしてください。
実践型プロジェクト
すべての専門講座には、実践型プロジェクトが含まれています。専門講座を完了して修了証を獲得するには、成功裏にプロジェクトを終了させる必要があります。専門講座に実践型プロジェクトに関する別のコースが含まれている場合、専門講座を開始するには、それら他のコースをそれぞれ終了させる必要があります。
修了証を取得
すべてのコースを終了し、実践型プロジェクトを完了すると、修了証を獲得します。この修了証は、今後採用企業やあなたの職業ネットワークと共有できます。

この専門講座には4コースあります。
The Critical Role of IT Support Staff in Healthcare
This is a very exciting time to be exploring a career in Health IT Support! In this introductory course, you’ll learn about various roles in IT support that are common in healthcare. IT support staff play critical roles in many different healthcare venues. In addition to helping clinics, hospitals, and emergency rooms, you may end up providing support in a skilled nursing facility, ambulatory surgical center, virtual care setting, or even a patient’s home! On any given day, you may interact with nurses, physicians, pharmacists, physical therapists, social workers, other allied health professionals, patients or caregivers. Each of these individuals rely on IT support specialists to help them maintain a high reliability healthcare organization. As you learn about what makes Health IT unique, we hope you find inspiration in the stories shared by some of our very own IT support staff at Johns Hopkins. They’ll talk to you about the most common problems they help resolve as well as the complexity and range of issues that arise. Whether you dream of being an end-user computer support specialist, working at a healthcare help desk, or rising to an analyst role, we’re thrilled that you are embarking upon this journey. Welcome again!
Health Information Technology Fundamentals
In this course you will receive an overview of the health IT ecosystem with a specific focus on the role of electronic health records (EHRs). You’ll be introduced to the factors that contributed to the move from paper records to digitized records and who the most common vendors are. We’ll go over features of EHRs such as computerized provider order entry, clinical decision support, documentation capabilities, and medication reconciliation. Like a physician’s stethoscope, the EHR has become an important tool in healthcare delivery and plays a part throughout the patient’s journey. You’ll go through each of the steps from patient scheduling, to front desk registration, outpatient visits, emergency room encounters, and inpatient admissions.
Operations and Patient Safety for Healthcare IT Staff
Now that you've been introduced to the world of Health IT and the important role played by electronic health records (EHRs), we'll focus on other technologies that play a role in maintaining ongoing operations in healthcare. Telemedicine, patient portals, barcode scanners, printers, and medical devices are just some of the technologies that impact providers and patients. As an IT support specialist, you’ll be asked to troubleshoot issues with a wide variety of tools. You'll see a scenario with a medical device installation where issues related to IP addresses, networking, and MAC addresses come up.
Healthcare Data Security, Privacy, and Compliance
In the final course of the Healthcare IT Support program, we will focus on the types of healthcare data that you need to be aware, complexities of security and privacy within healthcare, and issues related to compliance and reporting. As a health IT support specialist, you’ll be exposed to different types of data sources and data elements that are utilized in healthcare. It’s important for you to understand the basic language of healthcare data and for you to recognize the sensitive nature of protected health information (PHI). Maintaining data privacy and security is everyone’s responsibility, including IT support staff! We’ll go into detail about HIPAA and the risks associated with security breaches, ransomware and phishing. We’ll go into detail about some of the key laws and regulations specific to healthcare and the importance of compliance with them.
提供:

ジョンズ・ホプキンズ大学(Johns Hopkins University)
The mission of The Johns Hopkins University is to educate its students and cultivate their capacity for life-long learning, to foster independent and original research, and to bring the benefits of discovery to the world.
よくある質問
返金ポリシーについて教えてください。
1つのコースだけに登録することは可能ですか?
学資援助はありますか?
無料でコースを受講できますか?
このコースは100%オンラインで提供されますか?実際に出席する必要のあるクラスはありますか?
専門講座を修了するのにどのくらいの期間かかりますか?
What background knowledge is necessary?
Do I need to take the courses in a specific order?
専門講座を修了することで大学の単位は付与されますか?
さらに質問がある場合は、受講者ヘルプセンターにアクセスしてください。