Resolving conflict in a positive manner is a skill than can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active learning skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflict
提供：
シラバス - 本コースの学習内容
週
11時間で修了
Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.
1件のビデオ （合計3分）, 3 readings
1件のビデオ
3件の学習用教材
Course Overview10 分
About our Guest Speakers10 分
Pre-Course Survey10 分
1時間で修了
Active Listening Skills
In this module we will begin by examining active listening skills as a means of reaching a resolution. We will then shift our attention to recognizing conflict and knowing when to intervene. Lastly, we will discuss the five approaches to conflict.
9件のビデオ （合計32分）
9件のビデオ
Active Listening Skills Lesson 24 分
Case Study: Knowing When to Intervene1 分
Case Study: Using Active Listening Skills1 分
Case Study: Managing Conflict1 分
Book Review: MGMT2 分
Interview with Julie Espy6 分
Interview with Patrick Gough8 分
Active Listening Skills Debrief3 分
週
22時間で修了
Communication Problems and Skills
In this module we will discuss one of the approaches to conflict discussed in the previous module, the Collaborative Solution. Specifically, we will focus on how to get to the facts and how to set the collaborative stage.
9件のビデオ （合計27分）, 1 quiz
9件のビデオ
Solid Communication Lesson 21 分
Case Study: Communication Issues1 分
Case Study: Getting to Collaboration1 分
Case Study: Communicating and Understanding1 分
Book Review: Now, Discover Your Strengths3 分
Resource: Conflict Mode Instrument1 分
Communication Problems and Skills Debrief5 分
Interview with Karen Kaye6 分
週
33時間で修了
Usable Plan
In this module we will define "position" and "interest," as they pertain to conflict resolution. In doing so we will underscore the importance of moving from position to interest. Furthermore, we will examine how to create an action plan with the end goal of producing an agreed upon solution.
9件のビデオ （合計33分）, 1 quiz
9件のビデオ
Usable Plan Lesson 23 分
Case Study: Tension Between Employees1 分
Case Study: Facilitating a Meeting for Resolution2 分
Case Study: Establishing Ground Rules2 分
Book Review: Leadership: Theory, Application, and Skill Development2 分
Resource: Additional Case Studies2 分
Interview with Joseph Chatelle8 分
Usable Plan Debrief7 分
21分で修了
Course Wrap-up
Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.
1件のビデオ （合計1分）, 2 readings
1件のビデオ
2件の学習用教材
Message from UCI Extension10 分
Post-Course Survey10 分
4.2
122件のレビュー25%
コース終了後に新しいキャリアをスタートした
20%
コースが具体的なキャリアアップにつながった
10%
昇給や昇進につながった
Conflict Resolution Skills からの人気レビュー
Excellent course and very beneficiary to all type of people. It consists of resolution ways to self conflicts, work conflicts and many others. I advice to enroll
Very good course a lot to learn specially with the globalization and working with different cultures is a really with tool for personal and company improvement.
講師
Najla DeBow
InstructorUniversity of California, Irvine Extension
カリフォルニア大学アーバイン校（University of California, Irvine）について
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
Conflict Management専門講座について
Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.
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