Resolving conflict in a positive manner is a skill than can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions.
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このコースについて
23,298 最近の表示
受講生の就業成果
25%
コース終了後に新しいキャリアをスタートした
20%
コースが具体的なキャリアアップにつながった
10%
昇給や昇進につながった
習得するスキル
Active ListeningCommunicationManagementCollaboration
受講生の就業成果
25%
コース終了後に新しいキャリアをスタートした
20%
コースが具体的なキャリアアップにつながった
10%
昇給や昇進につながった
共有できる証明書
修了時に証明書を取得
100%オンライン
自分のスケジュールですぐに学習を始めてください。
次における4の2コース
柔軟性のある期限
スケジュールに従って期限をリセットします。
約7時間で修了
推奨：3 weeks of study, 3-4 hours/week
英語
字幕：英語, 韓国語, ベトナム語, スペイン語
提供：
カリフォルニア大学アーバイン校（University of California, Irvine）
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
シラバス - 本コースの学習内容
1時間で修了
Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.
1時間で修了
1件のビデオ （合計3分）, 3 readings
1件のビデオ
3件の学習用教材
Course Overview10 分
About our Guest Speakers10 分
Pre-Course Survey10 分
1時間で修了
Active Listening Skills
In this module we will begin by examining active listening skills as a means of reaching a resolution. We will then shift our attention to recognizing conflict and knowing when to intervene. Lastly, we will discuss the five approaches to conflict.
1時間で修了
9件のビデオ （合計32分）
9件のビデオ
Active Listening Skills Lesson 24 分
Case Study: Knowing When to Intervene1 分
Case Study: Using Active Listening Skills1 分
Case Study: Managing Conflict1 分
Book Review: MGMT2 分
Interview with Julie Espy6 分
Interview with Patrick Gough8 分
Active Listening Skills Debrief3 分
2時間で修了
Communication Problems and Skills
In this module we will discuss one of the approaches to conflict discussed in the previous module, the Collaborative Solution. Specifically, we will focus on how to get to the facts and how to set the collaborative stage.
2時間で修了
9件のビデオ （合計27分）
9件のビデオ
Solid Communication Lesson 21 分
Case Study: Communication Issues1 分
Case Study: Getting to Collaboration1 分
Case Study: Communicating and Understanding1 分
Book Review: Now, Discover Your Strengths3 分
Resource: Conflict Mode Instrument1 分
Communication Problems and Skills Debrief5 分
Interview with Karen Kaye6 分
3時間で修了
Usable Plan
In this module we will define "position" and "interest," as they pertain to conflict resolution. In doing so we will underscore the importance of moving from position to interest. Furthermore, we will examine how to create an action plan with the end goal of producing an agreed upon solution.
3時間で修了
9件のビデオ （合計33分）
9件のビデオ
Usable Plan Lesson 23 分
Case Study: Tension Between Employees1 分
Case Study: Facilitating a Meeting for Resolution2 分
Case Study: Establishing Ground Rules2 分
Book Review: Leadership: Theory, Application, and Skill Development2 分
Resource: Additional Case Studies2 分
Interview with Joseph Chatelle8 分
Usable Plan Debrief7 分
21分で修了
Course Wrap-up
Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.
21分で修了
1件のビデオ （合計1分）, 2 readings
1件のビデオ
2件の学習用教材
Message from UCI Extension10 分
Post-Course Survey10 分
レビュー
4.3
CONFLICT RESOLUTION SKILLS からの人気レビュー
TGによりDec 12, 2015
I do love the content of this course, however I do wish we saw more scenarios play out when trying to get a point across. This course is just harder to obtain for me memory wise.
SSによりNov 30, 2017
Excellent course and very beneficiary to all type of people. It consists of resolution ways to self conflicts, work conflicts and many others. I advice to enroll
AAによりMar 18, 2018
Great source of beginner information. I enjoyed most of all the case studies, and would like to see more practical application of the material the course covers.
MMによりMar 16, 2017
Great course because it has provides excellent background and all ways that have to be used while using Conflict Resolution Skills to resolve a conflict.
KによりJul 18, 2017
Excellent course! Practical strategies that could be used at work, with family and friends. Managers, students, and parents should take this course.
PWによりJan 17, 2020
Content is really good and well explained. It is easy to practice the skills learnt at the workplace as well as day to day life situations.
YLによりFeb 11, 2016
Set the collaborative stage and improve the resolution skill for conflict.\n\nand recommend more useful books for further analysis.
RHによりOct 1, 2016
Useful information for on the job application or even private interactions, as well. Easy to follow, common sense, and good advice.
YOによりMar 12, 2017
this course is very interesting for me and i learned how to make conflict resolutions, its excellence and well prepared course
UAによりSep 12, 2019
I appreciate all the instructors more especially Najla DeBow for their great impact to all of us in the cause of this course.
GSによりAug 5, 2018
Great content and real world examples. Definitely a must take class for anyone interested in solving problems effectively.
AAによりAug 19, 2016
The visuals and practical examples are very useful as they can even permeate even the very uneducated with understanding.
Conflict Management専門講座について
Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.
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