このコースについて
4.8
9,620件の評価
2,214件のレビュー
100%オンライン

100%オンライン

自分のスケジュールですぐに学習を始めてください。
柔軟性のある期限

柔軟性のある期限

スケジュールに従って期限をリセットします。
初級レベル

初級レベル

修了時間

約20時間で修了

推奨:8 - 10 hours per week...
利用可能な言語

英語

字幕:英語

習得するスキル

Binary CodeCustomer SupportLinuxTroubleshooting
100%オンライン

100%オンライン

自分のスケジュールですぐに学習を始めてください。
柔軟性のある期限

柔軟性のある期限

スケジュールに従って期限をリセットします。
初級レベル

初級レベル

修了時間

約20時間で修了

推奨:8 - 10 hours per week...
利用可能な言語

英語

字幕:英語

シラバス - 本コースの学習内容

1
修了時間
2時間で修了

Introduction to IT

Welcome to Technical Support Fundamentals, the first course of the IT Support Professional Certificate! By enrolling in this course, you are taking the first step to kickstarting your career in tech. In the first week of the course, we'll learn about how computers were invented, how they've evolved over time, and how they work today. We will also learn about what an "IT Support Specialist" is and what they do in their job. By the end of this module, you will know how to count like a computer using binary and understand why these calculations are so powerful for society. So let's get started! ...
Reading
14 videos (Total 51 min), 7 readings, 3 quizzes
Video14件のビデオ
What is IT?4 分
What does an IT Support Specialist do?2 分
Course Introduction2 分
From Abacus to Analytical Engine5 分
The Path to Modern Computers11 分
Kevin Career1 分
Computer Language3 分
Character Encoding3 分
Binary2 分
How to Count in Binary3 分
Abstraction2 分
Computer Architecture Overview3 分
Kevin Advice1 分
Reading7件の学習用教材
Navigating Coursera10 分
Program Surveys10 分
How to Use Discussion Forums10 分
Get to Know Your Classmates10 分
Copy of Program Surveys10 分
Supplemental Reading on Logic Gates10 分
About Graded Plugins10 分
Quiz3の練習問題
Binary10 分
Computer Architecture4 分
How to Count in Binary2 分
2
修了時間
2時間で修了

Hardware

In the second week of this course, we'll learn about what's inside a computer. We'll learn all about the hardware components or different pieces inside a computer. We'll discover what each component does and how they work together to make a computer function. By the end of this module, you will also know how to build a computer from scratch! ...
Reading
13 videos (Total 69 min), 4 readings, 3 quizzes
Video13件のビデオ
Introduction to Computer Hardware4 分
Programs and Hardware8 分
Joe Diversity1 分
CPU4 分
RAM3 分
Motherboards3 分
Storage4 分
Power Supplies4 分
Peripherals4 分
BIOS4 分
Ben's Advice1 分
Putting it All Together21 分
Reading4件の学習用教材
Supplemental Reading for CPUs10 分
Supplemental Reading for CPU architecture10 分
Supplemental Reading for Data Storage10 分
Supplemental Reading for USB Peripherals10 分
Quiz3の練習問題
The Modern Computer4 分
Components8 分
Starting It Up8 分
修了時間
2時間で修了

Hardware: Lesson Choices

Choice 1: Choose one of the two graded assessments. If you want to build a computer using simulated hardware components, choose the Quiz. | Choice 2: Choose one of the two graded assessments. If you want to build a computer using real hardware components, choose the Peer Review....
Reading
1 reading, 2 quizzes
Reading1件の学習用教材
About Graded Plugins10 分
Quiz1の練習問題
Assemble a Computer2 分
3
修了時間
5時間で修了

Operating System

In the third week of this course, we'll learn about operating systems. We'll discuss the common operating systems that are used today and understand how they work with the computer hardware. We'll learn about the "boot process" of an operating system and show you how to install Windows, Linux and Mac OSX operating systems from scratch. By the end of this module, you'll use the Qwiklabs environment to interact directly with the Windows and Linux operating systems. ...
Reading
19 videos (Total 63 min), 5 readings, 5 quizzes
Video19件のビデオ
Components of an Operating System6 分
Files and File Systems3 分
Process Management2 分
Memory Management2 分
I/O Management2 分
Interacting with the OS: User Space3 分
Logs2 分
The Boot Process2 分
Cindy Drive & Career Path1 分
Choosing an Operating System3 分
Virtual Machines2 分
Installing Windows5 分
Installing Linux6 分
What is Chrome OS?3 分
Installing Mac OS X3 分
Tri Ngo Obstacles & How to be successful in IT1 分
Introduction to Qwiklabs1 分
Instructions for Accessing Linux Qwiklabs5 分
Reading5件の学習用教材
Supplemental Reading for Chrome OS10 分
Supplemental Reading for ReFS File System10 分
Supplemental Reading for Choosing an OS10 分
Supplemental Reading for Ubuntu10 分
Instructions for Accessing Windows Qwiklabs10 分
Quiz3の練習問題
What is an Operating System?14 分
Installing an Operating System10 分
Accessing Qwiklabs16 分
4
修了時間
2時間で修了

Networking

In the fourth week of this course, we'll learn about computer networking. We'll explore the history of the Internet and what "The Web" actually is. We'll also discuss topics like Internet privacy, security, and what the future of the Internet may look like. You'll also understand why the Internet has limitations even today. By the end of this module, you will know how the Internet works and recognize both the positive and negative impacts the Internet has had on the world. ...
Reading
13 videos (Total 43 min), 1 reading, 2 quizzes
Video13件のビデオ
Basics of Networking7 分
Networking Hardware3 分
Language of the Internet2 分
The Web3 分
Victor First Job1 分
History of the Internet4 分
Limitations of the Internet3 分
Impact3 分
Internet of Things1 分
Gian What he does in Android Security1 分
Privacy and Security3 分
Heather Adkins Keeping Hackers Out2 分
Reading1件の学習用教材
Supplemental Reading for Internet of Things10 分
Quiz2の練習問題
Limitations of the Internet12 分
Networking20 分
4.8
2,214件のレビューChevron Right
キャリアの進路

39%

コース終了後に新しいキャリアをスタートした
キャリアアップ

38%

コースが具体的なキャリアアップにつながった

人気のレビュー

by BMJul 31st 2018

I am working in IT and wanted to do a refresher on the fundamentals and this course is really worth it. Good job Google and thank you for an affordable solution to getting my refresher and certificate

by AHOct 4th 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

講師

Googleについて

The IT Support Professional Certificate program is part of Grow with Google, an initiative that draws on Google's 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses....

Google IT Support Professional Certificateの専門講座について

This five-course certificate, developed by Google, includes innovative curriculum designed to prepare you for an entry-level role in IT support. A job in IT can mean in-person or remote help desk work in a small business or at a global company like Google. If you’ve been tinkering with IT or are new to the field, you’re at the right place. The program is part of Grow with Google, a Google initiative to help create economic opportunities for all Americans. Check out this video to learn more. Upon completion of the certificate, you can share your information with top employers like Cognizant, GE Digital, H&R Block, Hulu, J.M. Smucker, Infosys, Intel, KForce, MCPc, PNC Bank, RICOH USA, Sprint, TEKSystems, UPMC, Veterans United Home Loans, Walmart and their subsidiaries, and of course, Google. Through a mix of video lectures, quizzes, and hand-on labs and widgets, the program will introduce you to troubleshooting and customer service, networking, operating systems, system administration and security. Along the way, you’ll hear from Googlers with unique backgrounds whose own foundation in IT support served as a jumping off point for their careers. By dedicating 8-10 hours a week, you can complete the certificate in about eight months. You can skip through content that you might already know and speed ahead to the graded assessments. Except as otherwise noted, the contents on this site are licensed under a Creative Commons Attribution-ShareAlike 4.0 International License....
Google IT Support Professional Certificate

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