Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.
This is such a wonderful course that I had ever. Especially that role plays in week-6 about customer service is pretty awesome. Thank you google for making us knowledgeable and enjoyable both at time.
by Helena V•
Learning the fundamentals is essential to understand how everything works.
by Shannon L A•
Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!
by Creston L•
It's trivially simple, but for some reason I'm stuck waiting for a peer review. Why should the willingness of others to grade my work inhibit my progress towards this course?
The Peer review system is the biggest weakpoint of this cert-program. Major problem.
by greg s•
Made it to end of week 5...Too many software glitches (with Quicklabs /graded tasks) to continue...Even the Quicklabs Chat line could not even fix them or help "during the five (5) times I tried to complete the two "week five" graded tasks...I am going to unenroll till GOOGLE fixes this problem...I wanted to to do this so bad...I could taste it...I wanted to work for GOOGLE after earning this certif., but, I feel it is impossible for a person like me (living with disabilities) to deal with so many software malfunctions currently associated with the courses' Quicklabs /graded tasks...GOOGLE: If, you read this...please contact me...so I can to finish this course , once you get these problematic software glitches (in this course) fixed as i really want to work for you (GOOGLE ) ... The instruction and instructors were GREAT...Just the software glitches (with Quicklabs /graded tasks) were the roadblock... Example of problems experienced in one of the attempts: Could not proceed with "install, update, and remove software in linux" lab as putty.exe would not run due to (fatal error message)...qwiklabs download ppk would, also, not run and an error message stated "this file does not have an app associated with it."
Dont waste your time with this garbageThe first time you'll try and log into quik labs it'll all come apart - Click RDP it says - sure - then sit there like a sucker looking at a grey screen
by L P•
I don't think my end has had issues since I needed to create a folder with window assessment. I had exceed the testing but after 15 trials-the trouble is not from my end but your courses.
by Deleted A•
BAD BAD online course !! BAD instruction given. VERY HARD to follow or understand course steps or instruction. CAN NOT CALL AND GET HELP!!! call me 704-737-2336.
by Jose L R S•
Fácilmente entendible. Da una amplia visión del mundo IT y te deja con ganas de seguir descubriendo este asombroso mundo.
I enjoyed the course. It felt too easy at times, content wise, but as Google has stated it is designed for people that have little to no experience with IT. I think a better way to describe it might be for people who have little to no experience with computers. If you use a computer regularly in your personal life or at work, you might find some of the content a little watered down. If you have no experience in customer service the 6th week does provide useful tips. At the same time, I totally understand the necessity of laying a basic foundation for a field of study that is likely foreign to most of those enrolled. This course is trying to lay the groundwork for the subsequent courses by introducing you to the material and how the course itself works.
I have two main issues with this course.
Grading/quizzes: I think the quizzes should be more extensive for sections 2-5. Peer review is a good way to supplement what you are learning but does not make a good grading tool. The rubric is so minimal in week 6 (documentation section). It would have been more helpful to just read more examples of good and bad documentation. I understand the limitations of an online course with thousands of people enrolled. It would be impossible to manually grade assignments, but if the courses were free and Google charged for an exam to get the certification similar to how other IT certifications work, that would negate these downsides.
Supplemental Reading: The supplemental readings are usually links to Wikipedia pages or websites. In most cases the Wikipedia pages go in fairly in depth past the general summary. This is definitely a field that strongly encourages independent and supplemental study and I can understand the course reinforcing that, but considering the fundamental nature of the course, I would have liked to see some more options alongside Wikipedia entries. It is not to say that Wikipedia entries are not helpful, but I expected for a paid course there would be something a bit more curated.
Overall I learned from this course and enjoyed the experience, but the reasons listed above are why I gave it 3 stars.
by Anthony R•
This specific course is fairly useless in all honestly. I finished all 6 weeks worth of work within 4 hours. The class goes over what Binary is (something which you don't need to know as a support specialist even as a senior specialist or high level manager), how to install/uninstall software, how the internet works, and how you should use common sense when writing out documentation. 95% of this course if fluff and can be summed up in three simple Google searches (ironic isn't it?) This specific course will just waste your time with redundant tasks. I spent 30 minutes (28 minutes of that was waiting for access to QwickLabs) proving I know how to install software. If I'm using an online learning platform like Coursera and accessing RDPs/SSH it is extremely unlikely I wouldn't know how to use a web browser or install one. Likewise no one I have ever met in my 10+ years in IT has ever needed to count in binary unless you're doing cryptography which is entirely different than standard "support". That's a whole other specialization that requires far more demanding study. I think this entire course should be made as a free supplemental material and dropped from the Google Professional IT Support Certification requirements.
by Benjamin S•
Basically an IT course for Boomers. If you're under 45, you likely already know all this.
by Ann H•
I really enjoyed learning so many new things. It would be nice if there had been a bit more instruction on Qwiklabs.
Is there a glossary of terms and acronyms on the site I am missing. I asked on the message board but never received a response. I will double-check that in a moment.
Are there books you recommend we read as we go through the learning process?
Finally, the tech team was most helpful in answering my questions
THANK YOU!!! Ann Happ
by Nishant K G•
When I started this course I just had a basic knowledge about Computers, but after completing this course I feel like I know about Computer (Hardware, Software, Networking) now, obviously, there's a lot to learn about Computers, its a very vast field, but this course helped me build my foundations on Computer.
Thanks, Coursera and Google!
by Ariana B•
Very helpful in giving you the basics and foundation to build upon. I recommend this course even if someone has already taken something similar. It never hurts to level set and make sure your foundation for learning and understanding is solid.
by Prasun K•
It was great learning with all the mentors and I learned lots of new things and also get to know about the experiences of the mentors themselves. Also, I am looking forward to continuing this journey.
by Karthik M•
It worth reading and going through videos .
by Felipe G•
Great course for a beginners!!! Totally recommended
by SALUNKE S P•
iam not getting my proper name on certificate
by Delana S•
by Marco R•
Really good course for those wanting to sink their teeth into IT and also a good refresher for those who've been into technology for a while. There are some minor bits newcomers will be confused on due to the course forgetting some things but it's overall something I'd recommend to someone.
by DAVID E M V•
Ahora en mi idioma original
Muchas pero muchas gracias, a decir verdad es mi primera experiencia, pero ha sido la mejor, siento satisfacción y honra, al tener personas tan pero tan preparadas y tan humanas y excelentes personas, no tengo como describir mi emoción, a ustedes muchas gracias, y espero poder tener maneras de seguir aprendiendo de ustedes, solamente me dieron 2 meses y no pude tener mas que esto, pero igual, espero poder aprender mas de ustedes por este medio o directamente de ustedes, muchas gracias.
by Thomas J•
This course was a great introduction to the aspects of Tech Support. The instructors were great, the content was kept basic enough for someone who is coming in with no knowledge whatsoever. I was familiar, at a basic level, with many of the subjects but it just resulted in my going through the estimated 6 weeks in about a week and a half. I expect that I will slow down that rate as I take a deeper dive into these subjects and end up out of my comfort zone.
by Elianeth F•
This course has helped me to refresh and update many things, I have a technical background but I had separated a little from the theory. It is a very good way to start training in this wonderful career of IT Support, of the things that I liked the most has been to understand how the internet works, handle procedures that save you time, the detail of customer support. I am ready to advance to the next level. Thank you Google and Coursera.
by Shana T•
Very good overview that was quite informative. I appreciate the format of the course with the videos, quizes, discussion and assignments. I look forward to the next courses and completing the program.
by Hassan M•
This course clarifies everything you need to clear your basics for Technical in IT. Even though I am already in IT Field but i come to know some new methods and techniques for troubleshooting process.