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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,649 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

CR

Jul 18, 2020

This is such a wonderful course that I had ever. Especially that role plays in week-6 about customer service is pretty awesome. Thank you google for making us knowledgeable and enjoyable both at time.

AL

May 7, 2019

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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8451 - 8475 of 10,000 Reviews for Technical Support Fundamentals

By Tewodros Z K

Jan 24, 2020

Awesome both in content and quality. It is practical and to the point. I was enjoying the course.

By Sigrid

Dec 24, 2019

I had a great experience doing this course, I've learned the basics and now I want to learn more.

By Sergio A L F M

Nov 8, 2019

Fun and informative course, things are easy to learn and the supplementary reading is insightful.

By Deleted A

Oct 17, 2019

Achei excelente essa introdução, ele conseguiu inserir muita coisa sem deixar confuso ou difícil.

By Gehad H

Sep 28, 2019

It's a really good course. As it starts with the basics, which helps a lot in learning progress .

By Miguel R

Sep 6, 2019

Great course. I learned a lot of helpful IT info that I will use throughout my daily life/career.

By Rafael M H

Aug 20, 2019

Easy to follow course. Good information. Good labs and challenging tasks. Very glad I got started

By Jonas' P

Aug 1, 2019

great instructor!! very easy to follow, and understand. kept a good pace, and was very relatable.

By Korshikova N P

Jun 4, 2019

Great course. So much usefull information in simple and inderstandable form. Thank you very much.

By Ingrid R

Mar 7, 2019

This course has been really information filled and easy to understand to get started learning IT.

By Tieare H

Sep 19, 2018

Very informative and a great way to learn w flexible hours to attend class. who dont love google!

By jared h

Aug 19, 2018

They do a very good job of taking you step by step along the way could not have asked for better!

By Satya T

Apr 26, 2018

Very nice, learn a lot from this course. It's the basic foundation to be an IT support specialist

By Elson M

Apr 6, 2018

Very steady pace. Material matching almost very, if not, completely thorough with the assessment.

By Jeanny B

Mar 20, 2018

I relearned concepts that I had forgotten, and it was great to learn from the comfort of my home.

By John W D

Mar 15, 2018

I learned a lot. I was very happy with how the course was laid out. Well done. Clear and helpful.

By Meghan R

Mar 12, 2018

Great Course! The overview really helps you to see all that you will learn in the courses ahead.

By Wesley H

Mar 2, 2018

Great instructors, the lessons are great for anyone who wants to get into Information Technology.

By Hakim R

Feb 25, 2018

I love the way talk about tech info in here very good any one can learn once they take the course

By Derrick S A

Feb 23, 2024

IT is my Passion and I desire to become a Professional IT player my dream is to Work with Google

By Tony K

Nov 10, 2023

This course is very in-depth. I have taken computer courses before and I am learning new things.

By Grant K

Jun 5, 2023

Engaging and so valuable! I appreciate the experts talking about the IT fundamentals so clearly.

By Dr. D K

May 30, 2023

It is a great experience. It started with very basic details and ended with lots of information.

By john p

Apr 15, 2023

I am very pleased with this course for beginner , although there is always room for improvement

By Jayson C

Mar 23, 2023

Learned so much from the course and very excited to continue learning and starting a new career!