From the page for the Google IT Support Professional Certification program:"Upon completion of the certificate, learners eligible to work in the US can directly share their information with Google, as well as employers like Hulu, Infosys, Intel, Walmart, and more. "

The wording of this implies that UPON COMPLETION of the course, there will be opportunities for applications for WORK that were NOT AVAILABLE PRIOR. Saying this is MISLEADING. OF COURSE I can 'share my information with [these companies]", I COULD DO THAT BEFORE. The wording of this sentence was the ENTIRE REASON I took this course! I WASTED TWO MONTHS ON THIS! I COULD'VE JUST STUDIED FOR A+! THANK YOU FOR WASTING MY TIME.

hi there! i am leaving a review actually in hopes and in need of someone to respond to me and my problem. this course was good but with a lot of bugs in the lab parts. i did labs three times over and over aain becasue the system wouldn't register that i finished it. i ended my lab like normal, do like i always do, thus getting this far, and i go back to my home page and it says i didnt complete those quizzes and its holding me back from it saying i actually completed the coursework. this is so fustrating and holding me back, please help asap! you can contact me at tommymascottimngt@gmail.com or through coursea!!!

The labs crash so you can't progress to the next section. The forums are loaded with lab issues and the only responses are someone pasting and re-pasting the instructions to launch the lab. They're not reading the users' descriptions or trying to replicate it, which is especially ironic as in the course they discuss this very issue as an example of bad IT Support.

The content is not bad. I run a Tech Support department and wanted to see what this course is like in terms of readying people for support roles. I guess I have my answer. :/

The course work that led up to the final exams did not adequately prepare me for the final Labs/Exams. None of the videos or ancillary readings exposed me to what the exams would require to successfully complete them. I'm not saying that you should teach the test, but the course wok should expose the students to what they will be doing in the final Labs. The Support Team personnel were fantastic; they were most helpful and knowledgeable, and I was glad that they were there to help.

Most courses are filled with mistakes and errors, the modules don't work well, the information is outdated, and annoying jokes and liberal politics are forced on the student. This course should in no way be labelled as preparation for the CompTIA A+ exam. In information and conciseness, this course is far worse than Professor Messer's free YouTube series. The only thing this is good for really is the badge and credential, though I'm still not sure how much benefit this provides.

Hi,

Ref: Course- Operating Systems and You-Becoming a Power User

I'm not able to complete the Graded External Tool: Use logs to Help you Track down an issue in Windows.

I tried a number of times to complete it, but the note on red label saying "This quota has been exceeded for the lab". Please help me to complete this lab graded test.

So that I will be able to finish the complete course in GOOGLE IT SUPPORT PROFESSIONAL CERTIFICATE.

Thank you

Joy Rajan

There were problems in doing lab work. It was an excellent course. However, it is not easy to get certificate due to technical glitches in Coursera. In addition, there is no direct contact to share our problem and there is no resolution.

Why students have to suffer? I am not satisfied with services provided by Coursera. If I would have a option to give zero star, I must given zero sar but cursur doen not allow me to do this.

the amount of technically issue with this course is insane the help and customer is horrible the only way you can get help is by send a email they let know when the respond you than they will shoot you to different departments saying that its the their department to help you than you contact another support steam the will say the issue is resolved but when you want use the quick lab again same thing nothing has been done

The entire Google IT Support course is lacking. The presenters all are pros at their respective fields but that doesn't make a solid/engaging teacher or one who is able to impart knowledge in a meaningful way. I've had to cull information from other resources on MOST of the topics that were presented. It took so much more time, effort, energy to complete what I've completed thus far. It also zapped my motivation as well.

this is a terrible cert. the assessments never work and or are just so unclear or just dont accept correct work. this entire cert is just a giant headache if you can avoid the google it cert save yourself the troubles of wanting to die for the next 6 months of your life and dont take the google it cert qwicklabs never works im on the verge of killing myself because of how ass this course is

There was way too much information being crammed into this course and not enough detailed explanation. It is not possible to become a power user from the scrambled bits and pieces of material thrown together as it is here. I do not feel I have learned and obtained the proper information to be knowledgeable in Linux or Powershell from the material I have covered so far.

If could give zero stars I would this is supposed to be for beginners well that I am, I have exceeded my lab quota time and cannot go back in so, in essence, I have failed the course no sense in continuing thanks a lot, generally, you can retake quizzes but you can't retake labs, seems like a bad system don't worry I will share my excitement with all those I know.

Qwiklabs absolutely ruins it, laggy, won't save properly save upon completion, making you do the same vm 3 or 4 times, keyborad inputs aro not correct while using it, even had to ask for remote assistance during vm, an absolute nightmare!!!! Everything else was ok, a bit repetitive, due to the instructor being the same for every single video.

Be mindful of the weaknesses in the week 6 qwiklab. The instructions don't match the exercise given. For instance "click on _____ folder"... but that folder doesn't actually exist or isn't set up in the practice exercise. There is no one to actually talk to to help you troubleshoot. You are on your own. Qwiklab help isn't helpful at all.

The course jumps around too much.

Some of the quiz questions contradict the information in the course material, some are just broken, some are just plain old incorrect.

The qwiklabs are a waste of time, as there is no testing involved, it is all guided to the point you cannot fail.

The topics covered are the sorts of things a child could do.

garbage course. awful labs. You need to figure how to make these labs a lot better. all the labs do are make me angry. The labs are so disconnected from the lessons. I had 50 tabs open and 30 pages of notes and still was having issues with the last labs. If you don't make labs more interactive then people are just gonna quit.

It is just a primer. This will get you a job in the chat-box helping people perhaps. Very unhappy worst $40 I ever spent. I have had zero job responses even from employers since taking this course. If Coursera can find me a job in this field granted the chat-box is all it qualifies you for then I will re-write this review.

This course is a waste of money! I feel like I just was cheated out of $100 bucks. With the large amount of bugs and errors in the information and during graded assessments, this course should be free or refunded. Sad way to take money from highly interested and committed customers. Deserves no stars.

The courses truly are an expensive version of free information you can find online, there was no additional value that any of these courses offered than any other learning outlet would have.

It is seriously putrid that that any of these courses are being lauded as a worthwhile endeavor.

instrcutor speaks too fast, leaving less time to take notes, have to review several times. Lots of the command is not explained, has to google for actual usage such as scp commands. Instructor spoke too much irrelavant words, influencing the learning process negatively.

Heavily relies on third part apps for grading, problem is the third part app can wipe your entire progress the next day.... complete waste of time and money if you cannot proceed with a unreliable format.

Customer support isnt helpful either from qwiklabs or coursera.

The information is good, but using Qwiklabs modules is very inefficient. There are times when it doesn't work and Coursera doesn't take responsibility for that and instead makes you complain to Qwiklabs, which never seems to solve the problem in a timely matter.

There were allot of technical Lab and the Content issues including the teacher expression and the face Behavior with were not matched it was a really tough and challengeable course i do not like the contents and the teacher methodology regarding this course.

The labs are absolutely broken. I can't finish the course because I can't pass 3 of the labs because the instructions are not working with the lab or the score doesn't update when activities are completed. I'm paying for this for some reason.

The transcripts are a disgrace. They appear to the audio from the video lecture converted to text using a very poor quality speech to text converter. In this course, there are many commands that need to be better documented for the student.