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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,540 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AE

Nov 25, 2020

It was great learning with all the mentors and I learned lots of new things and also get to know about the experiences of the mentors themselves. Also, I am looking forward to continuing this journey.

GS

May 3, 2020

Still a great refresher to me and listed in a comprehensive manner which I am thankful for even though I knew some or even a lot of these fundamentals already in a distant and previous life of mine...

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3401 - 3425 of 10,000 Reviews for Technical Support Fundamentals

By pankaj s

Sep 10, 2020

It's feeling very good to complete this Google IT support fundamental course. I will thank you to all the googlers faculty to teach IT fundamental in a very easy way.

Thank you google

By Shanmukha A S

Aug 19, 2020

The content of the course was great and also creates interest in the field of IT . The instructors were amazing and each and every one had a unique way of representing what they know .

By Esteban C

Jul 17, 2020

A very thorough and engaging certification course that provides many tools for those willing to learn the ins and outs of what it takes to have a future role in IT. Highly recommended.

By Jim K

May 29, 2020

Good overview, some refresher and some new material. Great balance between the two to build confidence and introduce concepts for following courses in pursuit of Google IT certificate.

By Luiz C B P J

Apr 11, 2020

Embora eu tenho já familiaridade com quase 100% dos fundamentos, é importante sempre reforçar pois sempre teremos algo a agregar e melhorar. Sempre!

Jamais faltará espaço para o saber.

By Andreu M

Apr 6, 2020

Thank you Google and Coursera for creating this platform and format! The experience has been so enriching and rewarding. I look forward to coming back and learning each and every time!

By Xavier M

Mar 19, 2020

This course has been a phenomenal experience and I look forward the the following courses and challenges in this series on my road to becoming a Google Certified IT Support Specialist!

By William C

Feb 15, 2020

Barring the qwiklabs windows vm lab malfunctions, this course went perfectly. Thank you for all the work that went into it. Thank you to qwiklabs to resolving their issues efficiently.

By Mohammed P A

Sep 12, 2019

This course was the very basic foundation course. It was very well laid out.

The last part, "Customer Service" was pleasantly unexpected and was definitely an essential part.

Thank you.

By Andres H

Dec 24, 2018

Well very motivational introductory course. It gives you a spoon of reality and even if it's a little quick you end learning a lot on both basics and intermediate IT supports functions

By Shoshanah V

Oct 29, 2018

I love that Google has provided a way to summarize IT concepts in just 6 weeks! I look forward to going more in depth with the future courses as part of the certificate specialization.

By Deleted A

Jun 24, 2018

I think this course is definitely a great beginning to learning the field of I.T. It is laid out great, and the fact that you can study at your own pace just makes it that much better.

By Ali A

Feb 3, 2018

being a newbie and someone who hasn't taken a course since a long time, i find this one very informative and engaging. will do my best to take all the coursers and earn a certification

By Lerige T K

Apr 23, 2024

Materials are easy to use and understand. Really opened up my thinking regarding IT. Worth the money and time. On point presenters and with case study background. I am very satisfied.

By Gurpreet G

May 22, 2023

It was a wonderful experience while learning this certification provided by Google 'the best'. I am really thankful that I received my certificate from such a well known organisation.

By Philip T

Mar 21, 2023

Very informative course presented in an easy-to-understand format.

The lessons are repeatable which helps to fully comprehend the topic being presented.

I liked all of the instructors.

By Jasmine G

Dec 27, 2022

I really love this course. I am learning so much. Even if I don't get a job in IT right away, this will help me on my personal computer understand more and more about what I am doing.

By Jason A

Oct 18, 2022

its is a great starting point for those new to the area. However if you have a decent amount of computer know how and build you own computers this will feel a little to easy for you.

By Julian A O

Oct 9, 2022

Great information and great teachers. Introduces you to a world of computers and of course, IT at a great pace that isn't too much and isn't too little. Bring on the next lessons!

By Jacob

Sep 25, 2022

It was a fantastic course that helped me learn not only the inside of a computer, but also walked me through the how every computer is linked to one another and how everything works.

By Devin E

Aug 2, 2022

Excellent course and well paced. I personally would add a dictionary of terms learned so far at the end as that's usually one of my weaker learning points but I get the general ideas.

By S A J

Jun 8, 2022

I definitely gained alot of knowledge and i am excitd to learn more on this journey. Very easy to access this course and i did most of it through my iphone since im always on the go.

By Kelvin D

Jun 6, 2022

Learned so much that I didn't even know and I was able to understand the courses. I would say take notes they will with the quizzes and graded tests at the end of the different weeks.

By Sachin

Mar 19, 2022

It is really an amazing course not only for students but also for other who wants to have a job in IT sector. This course is really helpful in basic understanding of computer systems.

By Jonatan I B

May 5, 2021

El curso es muy didáctico y muestra un panorama muy completo de lo que afronta el día a día un TI, Brinda las herramientas (técnicas y sociales) para dar un buen servicio al usuario.