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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,690 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

CR

Jul 18, 2020

This is such a wonderful course that I had ever. Especially that role plays in week-6 about customer service is pretty awesome. Thank you google for making us knowledgeable and enjoyable both at time.

IC

May 15, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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8101 - 8125 of 10,000 Reviews for Technical Support Fundamentals

By Yassine S

Sep 24, 2021

This course is very important and interesting, it is the first steps towards the world of it support

By ANINDYA S

Sep 7, 2021

Its was a fabuluous journey, and I'll be continuing with further courses made me available by google

By yassine b

Jul 19, 2021

دورة رائعة تعلمت مجموعة من الأشياء حول الحاسوب , وأيضا كيفية حل مشاكل الصعبة المتعلقة بصيانة الحاسوب

By Darly j o

Jul 7, 2021

el curso fue muy bueno me ayudo a desarrollar varias cosas que no conocia y a colocarlas en practica

By niloofar z

Jun 15, 2021

It was a very good opportunity for me to have this course here.

special thanks to coursera and google

By Michael K

Jun 10, 2021

I love this, I'm hoping that Google can help launch me into a new career after taking these courses.

By Adugna G

May 30, 2021

The course is very interesting and I learned and almost for me revised my earlier career and courses

By Adnan S

May 20, 2021

This course was a good, basic level course that taught the basics of being an IT support specialist.

By IFTEKHAR A R

May 9, 2021

This is one the best course for IT basics on the internet. It's easy to understand and fun to learn.

By Tee B

Apr 25, 2021

Great information, good insight into Google, ID verification camera poor quality. Anti-glare needed.

By Vijay K

Apr 25, 2021

I loved this course is this is relevant to what I am doing currently and has increased my knowledge.

By Victor C

Apr 19, 2021

Great course to learn in order to climb the ladder in IT. Hands-on experiments real-world scenarios.

By Daniel M

Apr 18, 2021

I really liked this course because it introduced me to the infinitely large and diverse world of IT.

By SR H

Apr 16, 2021

It was the best course to learn about how to count in binary, learning how windows and linux operate

By rob h

Apr 13, 2021

A amazing and well thought out way to introduce no techies into tech centric ideas and technologies.

By MiLa L

Mar 29, 2021

it's amazing how you were able to collect and share all the information so succinctly and accurately

By Eric W

Mar 23, 2021

Awesome Course! I learned soo much that I didn't know before. Looking forward to seeing what's next!

By Patricia A

Mar 7, 2021

The course is excellent! It will prepare you for an IT support role. I highly recommend this course.

By XjesmilX J

Feb 13, 2021

Aprendi mucho en este curso incluso ya teniendo un conocimiento, nunca es malo aprender cosas nuevas

By Crystal F

Jan 10, 2021

Great Course! I learned a great deal. Thank you for offering such a dynamic and interesting course.

By Svetlozara S

Dec 12, 2020

Great course for beginners! Assignments are timed but you have plenty of time, so no need to stress,

By Ruchita D

Dec 3, 2020

Very helpful for people (like me) who wants to understand or revise basic fundamentals of computers!

By Bridgette V T

Nov 30, 2020

everything's nice, well-prepared, explanations are simple and easy to understand. truly informative.

By christopher t

Nov 30, 2020

I love this course %100 and learned sooo much from it and will be referring back to it for guidance!

By Joseph A

Nov 23, 2020

Great course, I really enjoyed taking it, and excellent content and introduction to the field of IT!