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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,649 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

CR

Jul 18, 2020

This is such a wonderful course that I had ever. Especially that role plays in week-6 about customer service is pretty awesome. Thank you google for making us knowledgeable and enjoyable both at time.

AL

May 7, 2019

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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8501 - 8525 of 10,000 Reviews for Technical Support Fundamentals

By Raden M R W P K A

Dec 21, 2021

This course is amazing and being able to help me to improve my hardskill as well as my softskill

By Rozeena M

Dec 10, 2021

A very good course for begineers to understand about IT and help to decide which path to decide.

By Sarosh F

Dec 8, 2021

This course made my basics clear about the fundamentals, now looking forward for the next course

By Hà T P

Oct 24, 2021

Extremely helpful course, thank you to everyone who dedicated themselves to building the course.

By Mindy T

Oct 9, 2021

Great course. I learned many new things that I had not known even having had a background in IT.

By NILAY P

Sep 15, 2021

Thanks for Providing this wonderful course this helps me to strong my basics in Techincal Of IT.

By MICHELE W

Aug 23, 2021

thsnk you for the opportunity and i will tske what i e learned to apply it to my IT profession.

By Vladimir P

Jul 19, 2021

Thanks Google for making IT courses easier and available for wide range of self-paced learners.

By JAMES A P

Jul 13, 2021

I fully enjoyed the course and I am going to push on through the next five courses. Well done!!!

By mark c

Jun 30, 2021

everything was easy to understand and i may be able to communicate it better to my grandchildren

By Chidoka E

Jun 22, 2021

Eye Opening to the world of technical support..I cant wait to extend my knowledge in networking.

By Bryan S

Jun 21, 2021

It was an awesome experience for me especially the lab part. Great job Coursera and Google team!

By Ogheneruemu V

Jun 5, 2021

The whole experience was electrifying. Great instructors! Amazing course work. Fun and detailed.

By TheFreedomFucker

Jun 4, 2021

Real great and easy to understand course,eaven for someone who dnot have previous touch with IT.

By sanju K

May 25, 2021

Basic Entry Level introductory course, picks up on each topic is very easy in interesting manner

By Trevor H

Apr 6, 2021

very informative and looking forward to learning more now that i have a basis for what’s to come

By Sarah F

Mar 28, 2021

Thorough lessons for everyone - you need no prior knowledge in order to understand the material.

By Robert H

Mar 24, 2021

This course is very clear with lots of information for beginners. The instructors are top-notch.

By Thomas S

Mar 1, 2021

This course will improve my day to day use of my technology as well as my occupational workflow!

By Krupesh M

Feb 28, 2021

Amazing course very informative to all users with little to no experience with technology skills

By PERINBA E

Feb 27, 2021

Its more interesting and it gives more knowledge with customer support and all techinal support.

By Kavindu H

Feb 26, 2021

it is a really good course . i learn lot of new things , it help my university studies as well .

By Justus B

Feb 23, 2021

This course was really goo din refreshing my computer knowledge before going on to bigger things

By Lokson I

Feb 22, 2021

Thank you for your training. I learned more about IT Knowledge and information in this training.

By Stephen B

Jan 31, 2021

This course tought me alot about different forms of technology and I appreciate all of the help!